Inna Kovalenko

Experience

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  Nortel Networks

  Aug 1998 - Jul 2001

  Sales Support and Logistics Specialist, Russia & CIS

  Responsibilities:- Acted as an interface between partners/distributors and the company Order Management in Ireland to facilitate correct order processing, timely shipments and Sales reportingAchievements: - Developed a control process for order to shipment which allowed consolidated tracking of sales and accurate compensation- Improved TAT for orders shipment

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  HP

  Apr 2005 - Sept 2014

  Responsibilities:- Manage daily operation of Q2C processes for Professional Services projects in 20+ subsidiaries, customers in 100+ countries, 500+ projects at a time- Manage a team of 20+ project controllers located in 16 counties (near-shore and in-country locations) - Lead cross-functional leadership collaboration with PS Sales, Delivery and Finance teams Achievements:- Successfully implemented new operational models resulting in increased internal customer satisfaction and improved efficiency- Increased standard tools utilization by 46% resulting in efficiency gain for delivery teams and improved reporting-Improved data quality by 80% Show less Responsibilities:- Led operational alliance between Operations, Sales, Delivery and Finance teams - Implement operational process changes- Maintained financial and administrative side to projects, performed financial transactions and controlAchievements: - Built leadership collaboration with Sales and Delivery leads resulting in improved communication, processes, planning and reporting- Defined the process and led financial data migration due to the changes in product lines in the sub region- Implemented Green Belt Project for Operations and Finance resulting in improved accuracy of P&L in SAP by 22% Show less

  • Manager Professional Services Operations: CEE, MEMA, Iberia, Italy

    Mar 2010 - Sept 2014

  • Business Process Analyst and Business Alliance Lead, Commercial Project Lead, CEE subregion

    Apr 2005 - Feb 2010
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  Hewlett Packard Enterprise

  Sept 2014 - Jun 2017

  WW Process Management - Professional Services Operations

  Responsibilities:- Implemented new processes or process changes for Professional Services Operations- Maintained budget planning, control and reporting- Supported company spin-merger: defined operational requirements, performed risk assessment, solution validations, led UAT, provided post-implementation support, designed new processesAchievements:- Implemented new processes and changes in Q2C processes in 100+ countries for $1,5 B business - Designed and rolled out a ww cross-functional process of revenue recognition for a new product offering ($5 M, 4 product lines, 1K transactions/year)- Led customer satisfaction improvement project resulting in double digit improvement, 90+% top scores- Lead migration of 3500 projects to 40+ new legal entities - Led UAT during ERP separation - ensured completion of 60 test scenarios 1600 transactions within 10 days Show less

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  Micro Focus (formerly HP / Hewlett Packard Enterprise)

  Mar 2017 - now

  WW Program Manager

  Responsibilities:- Managed a multi-national team (18 people in 6 countries in all regions) - Controlled and ensured seamless daily operation of invoicing function- Arranged internal and external resources, maintained efficient vendor solutions - Ensured adoption of new tools and processes by the team, provided business requirements for new implementations- Implemented improvement and optimization projects based on data-driven approachAchievements:- Built from scratch a new global centralized function supporting 20+ sub-processes, 60K+ transactions/year for 40+ legal entities serving 3000+ customers world wide- Implemented 20+ process improvements resulting in 50+% efficiency gain, $850K+ cost saving- Participated in the new corporate ERP design and roll out as an Expert and Lead Show less

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  Kaspersky

  Nov 2022 - now

  Lead of Business Process Analysts, Customer Support Quality and Efficiency

  Responsibilities:- Lead a Team responsible for design, launch and maintenance of new processes in Customer Support department- Improvement and Optimization of processes- Maintenance of process repository, update and actualization- Ensuring process quality through a set of metrics, KPIs, reviews, improvement actions and knowledge management- Cross-functional collaboration with technical teams, R&D, Sales Enablement, Data Analysis for building and aligning E2E processesAchievements:- Designed taking on support and incident management process for a non-standard product- Designed dashboard for R&D incidents handling- Designed prioratization matrix for tasks and expertize as well as execution control within the Team- Designed RACI chart for Support Department- Designed roadmap for a robust training program for Support Department Show less