Angelo Luzuegro

Experience

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  Concentrix

  Jan 2016 - Jan 2019

  Customer service representative

  Developed customer service scripts that improved customer service representatives' ability to handle customer inquiriesDeveloped a customer service training program that improved customer service representatives' ability to handle customer inquiriesDeveloped a customer service support that identified customer service issues and allowed for quick resolution of customer complaints

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  Accenture

  Jan 2017 - May 2024

  Created and implemented an employee development program that increased employee engagement and morale. Undergone seminars and leadership training.Developed and implemented a rewards system that encouraged employee engagement and employees value.Created an employee engagement survey and analyzed results to identify areas for improvement, resulting in an increase in engagement.Developed a customer service support that identified customer service issues and allowed for quick resolution of customer complaints.Developed a customer service support that identified customer service issues and allowed for quick resolution of customer complaints.Provided technical support to customers via chat or email, resulting in a 100% customer satisfaction rate.Provided customer support via email and chat, resolving issues within time.Developed a product support system that provided customers with timely and accurate support Show less

  • Back Office Employee

    Nov 2016 - May 2024

  • Customer service representative

    Jan 2017 - Jan 2019
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  ITM

  May 2024 - Nov 2024

  Human Resources Assistant

  In my current role in HR, I have been responsible for various tasks that have honed my ability to manage and streamline the recruitment process. From scheduling interviews and coordinating with candidates to assisting in the onboarding process, I have consistently demonstrated my ability to handle multiple responsibilities efficiently. My experience in maintaining inbox zero and managing complex calendars has further prepared me to support a busy Talent Acquisition team.

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  Freelance

  May 2024 - Nov 2024

  Human Resources

  Responsible for screening and interviewing candidates for canvassing roles, assessing qualifications, and ensuring alignment with job requirements to select top talent for the position.

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  Accenture

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  Customer Service Specialist