Yaitcha M Lugo

Experience

• 

  Serafina Restaurant Group

  Jan 2018 - Jan 2020

  Banquet Captain

  • Leading the preparation of corporative events, organizing and logistics. Communicating any special requests.• Controlling the presentation of dishes, supervise the cleaning and proper disinfection of tables, stations and service areas.

• 

  Sheraton Puerto Rico Resort & Casino

  Jan 2019 - now

  • Ensure staff are working together as a team to provide optimum service and that guests’ needs are met.• Develop and maintain positive and healthy working relationships with teams; and identify, recommend, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve opportunities.• Controlled expenses and boosted profitability by managing beverage and labor costs.• Complete schedule and payroll procedures.• Conducted interviews and documented employee feedback for use in program improvement.• Facilitated interviews and the smooth integration of new employees as an Onboarding Host.• Provided coaching and mentoring to employees.• Provided training like mindfulness in the workplace, how to manage anxiety and benefits of emotional intelligence.• Coordinated activities to motivate and maintain employee engagement. Show less

  • Human Resources Generalist

    Apr 2024 - now

  • Food And Beverage Supervisor

    Jan 2022 - Apr 2024

  • Server / Bartender

    Jan 2019 - Jan 2022