Yaitcha M Lugo

Yaitcha M Lugo

Banquet Captain

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location of Yaitcha M LugoSan Juan, Puerto Rico

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  • Timeline

  • About me

    HR Generalist | MBA in HR | Wellness & Mindfulness in the Workplace | Counseling Psychology Student

  • Education

    • University of Puerto Rico, Río Piedras

      2013 - 2018
      Bachelor of Arts - BA Political Science
    • Universidad Metropolitana

      2018 - 2021
      Master of Business Administration - MBA Human Resources Management/Personnel Administration, General
    • Universidad Albizu

      2024 - 2027
      Master of Science - MS Counseling Psychology
    • University of Puerto Rico, Río Piedras

      2013 - 2018
      Bachelor of Science - BS Sociology
  • Experience

    • Serafina Restaurant Group

      Jan 2018 - Jan 2020
      Banquet Captain

      • Leading the preparation of corporative events, organizing and logistics. Communicating any special requests.• Controlling the presentation of dishes, supervise the cleaning and proper disinfection of tables, stations and service areas.

    • Sheraton Puerto Rico Resort & Casino

      Jan 2019 - now

      • Ensure staff are working together as a team to provide optimum service and that guests’ needs are met.• Develop and maintain positive and healthy working relationships with teams; and identify, recommend, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve opportunities.• Controlled expenses and boosted profitability by managing beverage and labor costs.• Complete schedule and payroll procedures.• Conducted interviews and documented employee feedback for use in program improvement.• Facilitated interviews and the smooth integration of new employees as an Onboarding Host.• Provided coaching and mentoring to employees.• Provided training like mindfulness in the workplace, how to manage anxiety and benefits of emotional intelligence.• Coordinated activities to motivate and maintain employee engagement. Show less

      • Human Resources Generalist

        Apr 2024 - now
      • Food And Beverage Supervisor

        Jan 2022 - Apr 2024
      • Server / Bartender

        Jan 2019 - Jan 2022
  • Licenses & Certifications