Edward Allendes

Experience

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  WinnMed

  Jun 2017 - Sept 2017

  IT Student Intern

  Summer Internship at Winneshiek Hospital• Performed more than 500 hardware deployments and Installations• Configured, setup and conducted printer troubleshooting for EPIC EHRS• Built training room, including workstations, network devices, and projector • Recognized for displaying great energy, attention to detail, and a positive and up-beat attitude toward work and staffIn the recommendation letter is a list of all the duties I accomplished in the amount of time specified. The go live was set up for September 16, 2017. Show less

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  Kirkwood Community College

  Sept 2017 - Dec 2017

  IT Lab Assistant

  Duties;• This includes throwing away any garbage left behind by students as well as moving machines back to the regular position as needed.• Update software:• Ensure that the anti-virus is updated.• Ensure Java is updated.• Ensure Adobe products are updated.• Delete any files that have been inappropriately left on the Windows desktop.• Report any issues that you, or another student, discovers in the lab to Elizabeth McCarthy in a timely fashion. Show less

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  KCTC/Itech

  Dec 2017 - Aug 2018

  Install and Repair Technician

  Performed a monthly maintenance for companies with no IT department. Provided computer support, exchanged server, server 2012, printer software and drivers. All were updated with no errors.Assisted with troubleshooting devices, hardware, and software for customers.Daily interaction with customers thru phone, email and onsite.Troubleshooting for customers in a quick, professional manner, at a fast pace.Worked with router configurations, managed cat5 cabling, set up VPN, and used remote desktop troubleshooting with customers.Worked with Windows 7,8,10, and entry level of Windows Server 2012.Used Intermediate level Microsoft Office and exchange mail server Show less

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  Grant Wood AEA

  Aug 2018 - May 2020

  Information Technology Specialist
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  Grant Wood Area Education Agency

  Aug 2018 - May 2020

  Technology Systems Technician

  • Performed work on multiple computer platforms: MacOS, iOS, Chromebooks and Windows 7/10 at an enterprise level.• Provided mobile device setup, support, troubleshooting at an administrator management level using Jamf, Google Admin Console, Mosyle and Adobe Admin. • Set up new Agency computer equipment and peripherals.• Provided support and maintenance to Agency hardware.• Installed software, hardware and peripheral upgrades on Agency computers.• Known for providing excellent assistance to AEA staff and clients on supported computer software, hardware, or any technology issues through email/phone, remotely and face-to-face. • Provided advanced support to audio/visual areas.• Developed and maintained proper records and documentation in accordance with Agency policies and procedures.• Provided technical support at Agency sponsored conferences and events.• Participated in project planning to provide the best technology resources for staff and customers. • Participated in staff development and professional growth activities. Show less

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  Baxter International Inc.

  May 2020 - now

  Care Communications is a division of Hillrom focused on delivering clinical communication, workflow automation, and cutting-edge mobile communication strategies to healthcare facilities, Implementation Consultants are an integral part of the team• Implementation Consultants are the onsite resource completing call/text workflow testing, user education, onsite GoLive support, and other relevant tasks for a successful Hillrom/Voalte implementation• Implementation Consultants train clinical staff on Hillrom/Voalte products, provide go-live support, and are involved in post-deployment efforts• Ensure customer experience and represent the Hillrom Commitment• Responsible for completing the onsite activities which drive revenue for Voalte products as project completion depends on services provided by the IC• Provides supplemental hardware provisioning services as part of GoLive readiness• May also support on-site device upgrades and replacements• Understands project requirements including clinical workflows for educational purposes• Provides on-site education, training curriculum, and best practices to clinical staff• Supports go-live and is expected to provide troubleshooting as required• Supplies post-deployment support services to provide system tweaks and answer any questions• Creates and submits project summaries and lessons learned Show less

  • Implementation Specialist

    May 2022 - now

  • Connected Solution Application Engineer

    May 2020 - Jun 2022