Md Ehsanur Rahman

Experience

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  Starship Technologies

  Aug 2021 - now

  Operations Specialist

  - Facilitating the high volume prompt service based on instant alert system and also via Jira tickets.- Support guidelines and procedures and technically accurate answers by communicating with different stake holders.- Test the newly deployed software updates. Find and track the bugs and report to the developer team.- Escalated issues as required and ensure timely distribution of information within the organization in order to expedite the resolution.- Documents, tracks and monitors problems to ensure timely resolution.- Analyzed, troubleshoot and resolve technical issues. Show less

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  Vegan Solution

  Oct 2021 - Feb 2023

  IT Support Engineer

  - Investigating logs through different monitoring tools to identify the issues in various projects.- Handling tickets in the Jira ticketing system. - Act as the first point of contact for all kinds of incidents and service requests from customers, perform initial investigation and if needed escalate to the appropriate team.-Provided Help Desk-based support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, payment-related queries, and customer service.- Documenting/making User Journeys on the website for the final report for the clients.- Monitoring systems and constant follow-ups through multiple checks on different projects. Show less

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  Genius Sports

  Oct 2024 - now

  Streaming Technical Support Analyst