Anas Khan

Experience

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  ALD Automotive India

  Sept 2017 - Jan 2020

  • Coordinated with workshops and insurance companies for accidental management to enhance customer service. • Updated the customers regarding the maintenance/repair of the vehicle using service process applications like Salesforce, CMS, and Cisco. • Leveraged CRM systems to track customer interactions, monitor service requests, and maintain accurate customer records. • Represented the customer service department in obtaining ISO certification, which increased the company's revenue. • Identified opportunities for improvement by getting insight into the Customer's operations to eliminate process flow difficulties and fulfill the customer's expectations. • Handled over 100 customer service queries daily by phone, email, and the portal. Show less

  • Officer in Operations team-Analyst

    Sept 2017 - Jan 2020

  • Graduate Trainee (Promoted within six months)

    Sept 2017 - Mar 2018
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  D.A Logistics

  Mar 2020 - Apr 2021

  Logistics Coordinator

  • Scheduled and coordinated the delivery of shipment, guaranteeing 95% on-time delivery of items. • Maintained strong professional relationships with carriers and suppliers, which resulted in the best possible price and reduction in scheduling errors. • Handled customer billing and data entry tasks ensuring streamlined financial transaction. • Successfully negotiated the freight rates with the freight forwarders resulting in 5% reduction in cost per shipment. • Tracked the shipment from start to finish and followed up with the carriers/drivers, improved supply chain transparency. • Updated precise customer information and shipment status into the system ensuring real-time visibility for customers. • Resolved client concerns quickly by collaborating with cross-functional teams to improve the customer experience. • Demonstrated a customer-centric approach when handling inquiries, both from clients and drivers, resulting in a remarkable 20% reduction in delivery delays. Show less

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  Ferrero

  Jun 2022 - Apr 2024

  Operations Associate

  • Collaborated with the warehouse team to efficiently manage the inventory of goods, and other supplies.• Efficiently handled boxes, containers, and pallets using pallet jacks, ensuring proper packaging, and unloading of products.• Utilized RFID system to generate barcode labels for products, track product movements, and monitor stock levels, optimizing inventory control and facilitating efficient order fulfillment processes.• Followed safety protocols and maintained a clean and organized warehouse environment, adhering to OH&S safety regulations, thereby contributing to a safe working environment for all logistics and supply chain operations. • Successfully produced and packaged with a 99% accuracy rate, resulting in timely delivery to customers. Show less