Mariya Eltsova

Experience

• 

  N-tel+

  Jan 2010 - Jan 2011

  Office Manager Administrative Assistant

  Prepare documents and specifications for the clearance of imports goods (Russia, Korea, Slovenia, Germany, Czech Republic, Turkey), communication with forwarding agents, broker, courier services, making application for transportation of goods, monitoring status of shipment and deliver, working with contextual advertising (GoogleAdwords), correction cost-per-click, tracking competitors

• 

  AB InBev

  Jan 2011 - now

  Management of Key Account (LC) team - 25+ people, standardize and optimize order processing, Belt project leading, taking participation at inflow process, people part (recruitment, promotion, target setting etc), control of achieving KPI and SLA, creation of new scheme of report optimization, calculation and analysis of human resources, holding monthly performance meeting, solving operational problems, finding new way of optimization process, BOOST 2016 participation (talent program) Organization of new process of order taking in key account department (connecting with logistic centers), acceptance new activities from business, control of achieving SLA&KPI, management and planning of activities at customer service department Manual and automatically order entering at 1C (local accounting system), working with different portals of customers and providers (Include ECOD - Comarch EDI), creation and analysis of reports, communication with key account customers, sales team, logistics department in order to solve operational problems, mentoring new people of the team

  • Project Manager, Integration&Transformation

    Jan 2018 - now

  • Customer Service and Logistics LC Team Lead

    Jan 2018 - Jan 2018

  • Customer Service Team Lead

    Jan 2014 - Jan 2017

  • Senior Customer Service Specialist

    Jan 2012 - Jan 2014

  • Customer Service Specialist

    Jan 2011 - Jan 2012