Mariya Eltsova

Mariya Eltsova

Office Manager Administrative Assistant

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location of Mariya EltsovaUkraine

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  • Timeline

  • About me

    Project Manager, Integration&Transformation – Anheuser-Busch InBev

  • Education

    • Kharkiv National Automobile and Highway University

      2005 - 2009
      Bachelor's degree Management of organizations
    • Simon Kuznets Kharkiv National University of Economics

      2009 - 2010
      Master's degree MBA
  • Experience

    • N-tel+

      Jan 2010 - Jan 2011
      Office Manager Administrative Assistant

      Prepare documents and specifications for the clearance of imports goods (Russia, Korea, Slovenia, Germany, Czech Republic, Turkey), communication with forwarding agents, broker, courier services, making application for transportation of goods, monitoring status of shipment and deliver, working with contextual advertising (GoogleAdwords), correction cost-per-click, tracking competitors

    • AB InBev

      Jan 2011 - now

      Management of Key Account (LC) team - 25+ people, standardize and optimize order processing, Belt project leading, taking participation at inflow process, people part (recruitment, promotion, target setting etc), control of achieving KPI and SLA, creation of new scheme of report optimization, calculation and analysis of human resources, holding monthly performance meeting, solving operational problems, finding new way of optimization process, BOOST 2016 participation (talent program) Organization of new process of order taking in key account department (connecting with logistic centers), acceptance new activities from business, control of achieving SLA&KPI, management and planning of activities at customer service department Manual and automatically order entering at 1C (local accounting system), working with different portals of customers and providers (Include ECOD - Comarch EDI), creation and analysis of reports, communication with key account customers, sales team, logistics department in order to solve operational problems, mentoring new people of the team

      • Project Manager, Integration&Transformation

        Jan 2018 - now
      • Customer Service and Logistics LC Team Lead

        Jan 2018 - Jan 2018
      • Customer Service Team Lead

        Jan 2014 - Jan 2017
      • Senior Customer Service Specialist

        Jan 2012 - Jan 2014
      • Customer Service Specialist

        Jan 2011 - Jan 2012
  • Licenses & Certifications

    • Insight - Know yourself

      DEVELOR
    • Impact and influence

      DEVELOR
    • English Advance

      American English Center
    • Certified Lean Six Sigma Yellow Belt

      AB InBev
    • Project management

      DEVELOR
  • Honors & Awards

    • Awarded to Mariya Eltsova
      BOOST graduater Anheuser-Busch InBev 2016 Talent program for leaders which help develop personal and professional skills and grow up fast at management position