Charles Zwicker

Experience

• 

  La Salle College High School

  Jun 2012 - Aug 2016

  Systems Administrator

  • Responsible for the upkeep and improvement of a 1,300 user network, consisting of a Cisco architecture for all route, switch, and wireless access points• Provide all aspects of end-user support for teachers, administration, and students, managing tickets with ZenDesk and assets with Samanage• Significant experience with platforms such as Active Directory, Group Policy, and Hyper-V• Lead transition of grading and financial applications to a hosted solution (via Citrix)• Responsible for the preparation, roll-out, and ongoing management of student tablets for one-on-one device program Show less

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  Stevens Institute of Technology

  Sept 2016 - Jun 2017

  End User Support Specialist

  • Provide end-support to faculty, staff, and students, over phone and walk-ins, managing tickets using TeamDynamix• Support user applications (Solidworks, Citrix Receiver)

• 

  IT Solutions Consulting

  Jun 2017 - Aug 2017

  Proactive Services Consultant

  • Prepared technical client reports for vCIOs, by gathering relevant information from client machines, servers, network firewalls and switches, and recommended changes to be made to the client's infrastructure• Coordinated with clients to perform antivirus installations, using Kaseya and Kaspersky

• 

  Health Care Service Corporation

  Jun 2019 - Aug 2019

  CyberSecurity Intern

  • Developed and documented firewall processes using the ITIL framework• Automated the cleanup of old firewall rules• Worked on truing up production tool status with tool managers

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  Susquehanna International Group, LLP (SIG)

  Aug 2020 - now

  Systems Administrator