Gopal Kumar Saw

Experience

• 

  NTT Global Data Centers

  Feb 2022 - Mar 2023

  L1 Support Engineer

  As per data center L1-Engineer, i always doing these below steps for my daily job:Ø Performing on demand and daily health checks to ensure all systems are up and running.Ø Working on a ticketing tool like Service Now.Ø Implementation of network, Switches, Routers and Firewalls for new customer setup which includes HA (High Availability) setups for network redundancy.Ø 24*7 dedicated support to ensure uninterrupted availability of network connectivity.Ø Assist in POA (Plan of Action) and put the server in maintenance mode in pre- requisite and post-activity and check pre-checklist and post-checklist.Ø Collecting the logs and D-set reports in the Dell server.Ø Installation, Troubleshooting and support of the server, storage devices, blade server.Ø Permit the remote access to end users through anydesk, zoom, Microsoft teams.Ø Confirmation NIC port from teaming, IDRack IP and storage devices for remote access.Ø Install blade server and Backup.Ø Devices mounting and Unmounting from the Rack.Ø Doing cabling like Copper and Fiber between firewall, switch, router, server, storage devices.Ø Adding new tapes for backup.Ø Implementation, Troubleshooting, and Up-gradation of customer setups.Ø Knowledge about Switch, Firewall, Router, Load Balancer.Ø Firmware upgrades on Switches, Routers, and Firewalls.Ø Collecting logs for troubleshooting of Dell, HP servers and Tape Libraries and communicate with the vendor.Ø Good understanding of OSI model, TCP/IP suite (IP, ARP, ICMP, TCP/ UDP, RARP, FTP, TFTP.Ø Understanding of DHCP DNS.Ø Understanding IPv4 addressing.Ø Understanding IP address and subnetting.Ø Understanding of Local Area network (LAN) and Wide Area network (Wide Area network (WAN).Achievements: Actively participated in Data Center migration by ensuring minimal network issues during the migration of more than 200 customers setups from Old Data Center to New Data Center and DC to DR.Using Tools: Service Now, Solar_winds, Check_MK Show less

• 

  VISA CONSOLIDATED SUPPORT SERVICES (INDIA) PRIVATE LIMITED (Domach Technologies)

  Apr 2023 - now

  Data Center Engineer

  My name is Gopal Kumar Saw, and I am a certified AWS Associate Solutions Architect with 2.8 years of experience as a Data Center Engineer.1. Hardware Management:Installation and Configuration: Set up and configure servers, network devices, and storage systems.Hardware Upgrades: Upgrade and replace outdated or malfunctioning hardware components.Cabling: Manage physical cabling for network and power connections.2. Cabling Management:Power cables, RJ45 cables (Ethernet), LC cables SM-MM (Fiber Optic), MPO cables (Multifiber Push-ON), DAC cables (Direct Attach Copper). 3. Network and Connectivity:Network Configuration: Configure routers, switches, firewalls, and other networking devices.Connectivity: Ensure proper network connectivity within the data center and with external networks.Network Security: Implement security protocols to safeguard the data center from cyber threats.4. Data Backup and Recovery:Backup Solutions: Set up data backup systems to protect critical data.Disaster Recovery Planning: Develop and implement strategies for disaster recovery in case of system failure or data loss.5. Power and Cooling Management:Power Management: Monitor and maintain power systems (including UPS, generators) to ensure continuous operation.Cooling Systems: Ensure that cooling systems, such as HVAC units, are functioning to maintain optimal temperatures for hardware.6. Compliance and Documentation:Regulatory Compliance: Ensure that the data center complies with relevant regulations (e.g., security standards, industry protocols).Documentation: Keep detailed records of network configurations, hardware setups, system performance, and maintenance activities.7. Collaboration and Communication:Team Collaboration: Work closely with other IT teams, including network engineers, system administrators, and cloud architects, to ensure seamless operation.Vendor Management: Liaise with hardware and software vendors for repairs, upgrades, and purchasing new equipment. Show less

• 

  VISA CONSOLIDATED SUPPORT SERVICES (INDIA) PRIVATE LIMITED

  Apr 2023 - now

  Technical Analyst

  As per the Data center and Technical Analyst job, I'm used to Performing on demand and daily health checks to ensure all systems are up and running.Ø Creating CHANGE request (EMERGENCY CHANGE, STANDARD CHANGE, NORMAL CHANGE) ticket for any change in infrastructure or rack.Ø Attended high performance change activity and pre plan activity.Ø Maintaining connectivity details end to end (Network Device to Compute Device) with TOR, OB, and Spine Switches.Ø Maintaining all excels sheet for Hardware Amber from Network rack to Compute Rack.Ø Creating INCIDENT (Priority Incident P1, P2, P3, P4, P5) to perform testing activity.Ø Handling and creating Monthly, Bi-Monthly, Quarterly, Semi-Annual and Annual PMs (Preventive Maintenance) activity.Ø Handling and creating MOP (Method of Process) for all the INCIDENT, CHANGE and PMs activity.Ø Maintaining the management Task such as INCIDENT Management, CHANGE Management, PROBLEM Management, SERVICE Request Management.Ø Maintaining client data and Vendors data.Ø Maintaining the vendor documents and inventory along with taking follow-up with them.Ø Using Teams to communicate with Manager and Team members.Ø Performing on demad for Monthly and Quarterly AuditØ Media Audit, HAM Audit, Nlyte Cabling and connections Audit, Inventory Audit.Ø Support 24/7 to global wise.Using Tools: ASK NOW, ONENOTES, Nlyte. Show less