
Ismat Ma'rouf
Technical support

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About me
Senior system support analyst
Education

Birzeit University
2014 - 2019Master’s Degree ComputingActivities and Societies: MS-computing Master In Computing, Birzeit University

Palestine Polytechnic University
2005 - 2010Bachelor's degree Management Information Systems, GeneralActivities and Societies: Student Coordination Group Help supervise laboratories Formal invitations Post student meetings Contribution to the open day and the days of volunteering else ..... IS
Experience

Hadara Technologies
Mar 2011 - Oct 2012Technical supporto networking and routing solutions o Configuring IPV4o customer Service

World learning institute international education
Dec 2011 - Jun 2012TrainerTrainer: ICDL, Oracle And Developer, Network, Web Design, Visual Basic, Time Management, Crisis Management, System Archiving.

Egyptian arab land bank
Oct 2012 - Sept 2015Oracle Database AdministratorMy role creates scripts in order to manage the Linux operating system. Manage the share resources amongst applications. VMware Management Server. Creates and maintains high availability databases as Real Application Clustering (RAC). Responsibility for the physical database design. Storage Management with (EVA and 3PAR). Creates and maintains all databases required for development and testing (Database and application server). Performs ongoing tuning of the database instances. Plans and implements backup and recovery of the Oracle database. Implements and enforces security for all of the Oracle Databases. Understanding of business security practices and procedures. Encryption techniques/tools. Show less

Progineer
Sept 2015 - Jun 2019Integration EngineerMy roles integrate tools and systems together and create scripts that automate monitoring and alerting the processes. I integrate tools on customers site and train them how to use these tools through sessions and documents. Solve applications and development tools issues. I involve data manipulation and processing using Python, Perl, and Java for various data ingestion pipelines. I also develop and maintain system analysis metrics and processes to monitor and analyze databases, services, and resources. In addition, I perform regular backups and automate Linux housekeeping shell scripts. Troubleshooting and performing other duties as necessary. Show less

Egyptian arab land bank
Jun 2019 - Jan 2023Systems Development and Analysis SupervisorMy roles as a team leader of system development and system analysis and design are to study and develop the systems and software related to the environment of information technology and electronic services in the bank. Leads to automate and monitor services in order to improve the performance of services. Develop necessary forms and reports belonging to the core banking system using oracle forms and reports builder. Oversee the development of custom software’s and tools using Linux, Linux bash Scripting, Perl, Python, Java, Django framework, Restful API, and .NET that deal with common databases as Oracle DB, SQL Server, MongoDB, MYSQL with continuous integration tools and following systems Jenkins, JIRA, GIT, Docker, and Kubernetes, for various data ingestion pipelines with data integrity and integrate them with other systems and systems by creating ETL tools. Planning and implementing SDLC. Formulation and design of architectural security system and database. Develop and support modern systems and requirements that must be applied by sovereign and government entities such as Basel requirements, Standard 9, electronic clearing, banking notification, credit facilities, etc. In addition, I prepare critical reports for all relevant authorities of the systems used. Troubleshooting and performing other duties as necessary. Show less

Palestine technical university
Oct 2021 - nowThanks for Palestine technical university to give me a chance to work with their team as information technology instructor.
Information Technology Instructor
Oct 2021 - nowInformation Technology Instructor
Oct 2021 - Oct 2021

Reach Digital Hub
Jan 2023 - Oct 2024Technical Team LeaderAs a team leader, my role involves providing technical guidance, mentorship, and support to team members, ensuring they understand their responsibilities and objectives, and helping them overcome challenges and enhance their performance. I also engage in project planning, task organization, and resource allocation, collaborating with project managers and stakeholders to determine project scope and ensure adherence to the plan. Monitoring progress, resolving conflicts, and maintaining team motivation are crucial aspects of my role. Additionally, I foster collaboration with stakeholders, communicate project updates and risks, and facilitate knowledge sharing within the team. Problem-solving and decision-making are key skills I employ to analyze technical challenges, propose solutions, and make informed decisions aligned with project goals. Lastly, I conduct quality checks, review team work, and implement best practices to ensure high-quality outputs Show less

IQVIA
Oct 2024 - nowSenior System Support Analyst
Licenses & Certifications

Business Plan and Feasibility Study Writing
FFKITCEFeb 2009
Small and Medium Enterprise Management
FFKITCEFeb 2009
Information Technology and Entrepreneurship
FFKITCEJan 2009- View certificate

Algorithms: Design and Analysis, Part 1
CourseraDec 2014
Volunteer Experience
Palestinian Childs' Home
Issued by Childs' Home
Associated with Ismat Ma'roufTrainer
Issued by INJAZ A project under Save the Children on Sept 2014
Associated with Ismat Ma'rouf
Languages
- enEnglish
- arArabic
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