Ismat Ma'rouf

Ismat Ma'rouf

Technical support

Followers of Ismat Ma'rouf495 followers
location of Ismat Ma'roufPalestinian Authority

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  • Timeline

  • About me

    Senior system support analyst

  • Education

    • Birzeit University

      2014 - 2019
      Master’s Degree Computing

      Activities and Societies: MS-computing Master In Computing, Birzeit University

    • Palestine Polytechnic University

      2005 - 2010
      Bachelor's degree Management Information Systems, General

      Activities and Societies: Student Coordination Group Help supervise laboratories Formal invitations Post student meetings Contribution to the open day and the days of volunteering else ..... IS

  • Experience

    • Hadara Technologies

      Mar 2011 - Oct 2012
      Technical support

      o networking and routing solutions o Configuring IPV4o customer Service

    • World learning institute international education

      Dec 2011 - Jun 2012
      Trainer

      Trainer: ICDL, Oracle And Developer, Network, Web Design, Visual Basic, Time Management, Crisis Management, System Archiving.

    • Egyptian arab land bank

      Oct 2012 - Sept 2015
      Oracle Database Administrator

      My role creates scripts in order to manage the Linux operating system. Manage the share resources amongst applications. VMware Management Server. Creates and maintains high availability databases as Real Application Clustering (RAC). Responsibility for the physical database design. Storage Management with (EVA and 3PAR). Creates and maintains all databases required for development and testing (Database and application server). Performs ongoing tuning of the database instances. Plans and implements backup and recovery of the Oracle database. Implements and enforces security for all of the Oracle Databases. Understanding of business security practices and procedures. Encryption techniques/tools. Show less

    • Progineer

      Sept 2015 - Jun 2019
      Integration Engineer

      My roles integrate tools and systems together and create scripts that automate monitoring and alerting the processes. I integrate tools on customers site and train them how to use these tools through sessions and documents. Solve applications and development tools issues. I involve data manipulation and processing using Python, Perl, and Java for various data ingestion pipelines. I also develop and maintain system analysis metrics and processes to monitor and analyze databases, services, and resources. In addition, I perform regular backups and automate Linux housekeeping shell scripts. Troubleshooting and performing other duties as necessary. Show less

    • Egyptian arab land bank

      Jun 2019 - Jan 2023
      Systems Development and Analysis Supervisor

      My roles as a team leader of system development and system analysis and design are to study and develop the systems and software related to the environment of information technology and electronic services in the bank. Leads to automate and monitor services in order to improve the performance of services. Develop necessary forms and reports belonging to the core banking system using oracle forms and reports builder. Oversee the development of custom software’s and tools using Linux, Linux bash Scripting, Perl, Python, Java, Django framework, Restful API, and .NET that deal with common databases as Oracle DB, SQL Server, MongoDB, MYSQL with continuous integration tools and following systems Jenkins, JIRA, GIT, Docker, and Kubernetes, for various data ingestion pipelines with data integrity and integrate them with other systems and systems by creating ETL tools. Planning and implementing SDLC. Formulation and design of architectural security system and database. Develop and support modern systems and requirements that must be applied by sovereign and government entities such as Basel requirements, Standard 9, electronic clearing, banking notification, credit facilities, etc. In addition, I prepare critical reports for all relevant authorities of the systems used. Troubleshooting and performing other duties as necessary. Show less

    • Palestine technical university

      Oct 2021 - now

      Thanks for Palestine technical university to give me a chance to work with their team as information technology instructor.

      • Information Technology Instructor

        Oct 2021 - now
      • Information Technology Instructor

        Oct 2021 - Oct 2021
    • Reach Digital Hub

      Jan 2023 - Oct 2024
      Technical Team Leader

      As a team leader, my role involves providing technical guidance, mentorship, and support to team members, ensuring they understand their responsibilities and objectives, and helping them overcome challenges and enhance their performance. I also engage in project planning, task organization, and resource allocation, collaborating with project managers and stakeholders to determine project scope and ensure adherence to the plan. Monitoring progress, resolving conflicts, and maintaining team motivation are crucial aspects of my role. Additionally, I foster collaboration with stakeholders, communicate project updates and risks, and facilitate knowledge sharing within the team. Problem-solving and decision-making are key skills I employ to analyze technical challenges, propose solutions, and make informed decisions aligned with project goals. Lastly, I conduct quality checks, review team work, and implement best practices to ensure high-quality outputs Show less

    • IQVIA

      Oct 2024 - now
      Senior System Support Analyst
  • Licenses & Certifications

    • Business Plan and Feasibility Study Writing

      FFKITCE
      Feb 2009
    • Small and Medium Enterprise Management

      FFKITCE
      Feb 2009
    • Information Technology and Entrepreneurship

      FFKITCE
      Jan 2009
    • Algorithms: Design and Analysis, Part 1

      Coursera
      Dec 2014
      View certificate certificate
  • Volunteer Experience

    • Palestinian Childs' Home

      Issued by Childs' Home
      Childs' HomeAssociated with Ismat Ma'rouf
    • Trainer

      Issued by INJAZ A project under Save the Children on Sept 2014
      INJAZ  A  project under Save the ChildrenAssociated with Ismat Ma'rouf