Marisa Idd

Experience

• 

  Lambokile Consultancy Company

  Aug 2018 - Dec 2018

  Youth Entrepreneurship and capacity building Officer| Trainer

  -Preparing weekly youth training regarding Entrepreneurship-Preparing and Handling fund raising projects as per company plan-Research and surveying activities regarding the Entrepreneurship opportunities

• 

  DTB Tanzania Plc

  Dec 2018 - now

  - Manage and maintain customer relation and ensure they are timely assisted and provided with effective services - To act as the prime interface between the bank and the client, maintaining good customer relations and ensuring that customer needs are met within the strategic objectives- Management of branch cash.- Checking and authorization of local and foreign currency transactions (cash, deposits/payments/cheque deposits/payments/standing instructions)- Confirmation of large cheque withdrawals, manage and approve foreign and local draft issuance and bankers cheques.- Ensure end of day balancing of cash and all transactions have been authorized for the day.- Queue management in the banking hall.- Disposal of foreign currency in conjunction with treasury /RM and forex Bureaus.- Balancing of income report/EFT/standing order report- Preparation of branch risk registers and coordination of all operational risk matters for the branch.- Assist to ensure effective business continuity plan in the cash department duties Show less -Advising and handling all foreign business transaction, handling fixed deposits booking and liquidation and BOT T/bills and Bonds advisory services on availing rates and time period-Identifying sales opportunities and develop professional relationship with clients for both bank products and insurance products to meet quarterly to annual targets and overseeing clients’ portfolio and management.-Handling and responding to clients insurance related queries, customer complaints and consultation regarding insurance products and keep track with premium instalments, policy renewals, reporting and tracking clients claims till settlement-Marketing and cross selling of the Bank products and services to existing, walking in and potential customers-Prime interface between customer and bank to protect the strong best image of the bank. Show less - Pioneering Bancassurance business in the bank, cross selling both Life and General insurance Products to the bank portfolio through the branch network- Keeping track with policy premiums payments and annual renewal of expired policies. Maximize coverage and customer portfolios for insurance businesses-Assisting customers with issues relating to their accounts and queries relating to all transactions with maximum confidentiality-Attending all customer query, collaborating with all banking departments and providing them with permanent solutions.-Prime interface between customer and bank to protect the strong best image of the bank. Show less

  • Corporate & Business Banking Credit Analyst

    Aug 2023 - now

  • Branch Operations and Customer service Head Officer (HOFO)

    Jun 2023 - Aug 2023

  • Branch Cash Managing Head Officer (HOC)

    Dec 2021 - Jun 2023

  • Branch Business, Operations and Bancassurance Officer

    Oct 2020 - Dec 2021

  • Branch Customer Service and Bancassurance Officer

    Sept 2019 - Oct 2020

  • Bank Officer (Teller)

    Dec 2018 - Sept 2019