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Dennis Lynch

Dennis Lynch

Help Desk Specialist

Followers of Dennis Lynch175 followers
location of Dennis LynchBraintree, Massachusetts, United States

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  • Timeline

  • About me

    Executive Office of Technology Services and Security, A+ Certified Professional

  • Education

    • Comptia A+

      2013 - 2013
      Certification Computer Hardware Technology/Technician

    • Computer Learning Center, Somerville, Ma.

      1997 - 1998
      Pc\Lan Technician Computer and Information Sciences and Support Services Certificate

    • South Boston High

      1983 - 1986
      Diploma Math, English, Science, 12

      Activities and Societies: Hockey, Baseball. Mosaic Writing Program.

  • Experience

    • John Hancock Financial Services

      Jun 1997 - Mar 1999
      Help Desk Specialist

      • Troubleshoot computer hardware, software or network• Clean, modify and repair computer hardware including monitors, keyboard and printers• Evaluation of company hardware and software• Provide good customer service to phone calls or emails

    • Self-employed

      Aug 1998 - Aug 2011
      Consultant

    • Fidelity Investments

      Mar 1999 - Feb 2002
      PC Technician

      • Respond to requests for technical assistance in person, via phone, electronically• Diagnose and resolve technical hardware and software issues• Research questions using available information resources• Follow standard help desk procedures• Administer help desk software• Redirect problems to appropriate resource• Track and route problems and requests and document resolutions• Prepare activity reports• Stay current with system information, changes and updates

    • Lynch Wellness and Recovery

      Aug 2011 - Dec 2013
      Office Assistant\Tech Support

      • General office support• Set up and maintain filing system• Handle incoming mail, emails and outgoing messages• Maintain office meeting calendar• Monitor and maintain computer systems• Diagnose and solve hardware/software problems

    • Steward Health Care Systems

      Aug 2013 - Nov 2015
      IS Help Desk Analyst

    • Steward Health Care

      Nov 2015 - Mar 2023
      Security Administrator

      Carney Hospital

    • Commonwealth of Massachusetts

      Mar 2023 - now
      Inventory Audit Control Specialist

  • Licenses & Certifications