Joseph Medlin

Experience

• 

  CST Data

  Dec 2005 - Mar 2008

  File Scanner/Warehouse Manager
• 

  FedEx

  Dec 2008 - Jul 2012

  Parcel Assistant

  • Working on the production lines• Building pallets correctly to be shipped• Loading and unloading trucks

• 

  Inweld Corporation

  Jul 2012 - Oct 2013

  Warehouse Associate

  • Pulling orders per customers’ requests• Stacking/wrapping/shipping pallets correctly and safely• Receiving Inventory• Loading trucks• Extensive use of forklift and standing forklift required

• 

  Fiserv

  Dec 2013 - Jul 2016

  Customer Solutions Associate

  -Troubleshooting workstation computers and printers-Co-supervision of channel within department-Training new associates to channel-Answering any inquiries regarding returned payments-Responsible for refunding returned payments to customers' accounts.

• 

  Kelly Connect

  Jun 2016 - Jul 2017

  Senior Advisor - Tier 2 Technical Support

  -Responsible for troubleshooting all Apple devices, including iPhone/iPad/iPod, iMac/Macbook, Apple Watch-Responsible for following up with customers until issue resolution-Consulting engineers for solutions to undocumented issues-Mentoring new employees through training and live-call process; coaching for improvement

• 

  CompuCom

  Jul 2017 - Apr 2018

  Systems Support Analyst II

  -Support of end user's computer systems and related technologies (IP Phones, printers, software, etc)-Installation and configuration of software-Break/fix experience -Set up and troubleshoot IP phones (software/hardware)-Imaging and setting up computers for new users-Flexibility and ability/willingness to learn new products/procedures

• 

  Partners Behavioral Health Management

  Apr 2018 - Feb 2023

  Service Desk Analyst II
• 

  XPO

  Mar 2022 - now

  • Senior Infrastructure Vulnerability Engineer

    Jan 2025 - now

  • Infrastructure Vulnerability Management Engineer

    Mar 2022 - Jan 2025