Razvan Save

Experience

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  Ascensos

  Oct 2019 - Jan 2020

  Customer Support Advisor

  - Provided exceptional customer service by addressing inquiries and resolving issues promptly and courteously.- Effectively communicated with customers via email and live chat to understand their needs and provide resolutions.- Troubleshooted a wide range of customer issues to identify root causes and implement solutions.- Documented customer interactions and maintained accurate records to ensure quality service.- Escalated complex issues to the appropriate team members for further assistance.- Proactively identified and addressed customer concerns to prevent future problems.- Upheld company policies and procedures while ensuring customer satisfaction.- Contributed to a positive customer experience by providing clear and concise information.- Remained calm and professional under pressure while providing excellent customer service.- Adapted to a fast-paced environment and prioritized tasks effectively to meet deadlines. Show less

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  SC TRANSVALADY SRL

  May 2021 - Mar 2022

  Dispatcher

  - Receive and answer calls (emergency or non-emergency) depending on the industry.- Effectively communicate with field personnel and customers to gather information and provide instructions.- Dispatch appropriate resources (vehicles, personnel) based on urgency and situation.- Maintain clear and concise communication throughout an incident/request.- Monitor field unit activity and track progress using GPS or other tracking systems.

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  Genpact

  Oct 2022 - Nov 2023

  Content Moderator

  - Moderate platforms by following the policies, processes, and guidelines and provide decisions based on prescribed guidelines,- Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines (for example – slurs, cuss words, Personal Identifiable Information (PII), ideological and religious extremism, cheating, fraud, cyberbullying, harassment, adult content, etc.),- Maintain a strong understanding of internet/popular culture, trends, and community dynamics. Recognize the various trends and patterns that develop over time and raise issues to the superiors in a timely manner,- Stay informed about relevant laws, regulations, and industry standards related to the Trust & Safety field, high-tech industry, content moderation, data privacy, and user safety.- Maintain a thorough understanding of the processes and policies and collaborate with internal teams to continuously update and refine moderation guidelines to adapt to evolving user behaviors and potential risks.- Accountable for performance standards (Efficiency and Quality) in a weekly manner,- Use market-specific knowledge, internet research, signals, and insights to spot and scope scalable solutions to improve the quality of the platform/community.- Participate in orientation and shadowing activities to introduce new hires to company policies, culture, values, and expectations. Show less

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  Stefanini EMEA

  Nov 2023 - now

  ITAM Analyst

  - Responsible for the End to End Asset Management Life Cycle Experience in Hardware and Software assets. - Managing customer Hardware (such as laptops. work stations, monitors, mobile devices) requests through SNOW portal and processing orders following the PR to PO process.- Interacting directly with internal stakeholders to obtain relevant data in required forms to manage hardware asset inventory, utilizing Data analysis tools and techniques like MS Access, MS Excel, performing data reconciliation among asset inventory and various other sources.- Ensuring quality and timely delivery of customer requirements, generating specific and ad-hoc operational reports, performing various Hardware Asset Management duties as assigned. Show less