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Fernando Madeira

Fernando Madeira

Followers of Fernando Madeira1000 followers
location of Fernando MadeiraLondon, England, United Kingdom

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  • Timeline

  • About me

    Customer Experience Technical Architect

  • Education

    • Educational Institution

      1993 - 1998

    • Instituto Superior de Engenharia de Lisboa

      1993 - 1998
      Electrónica e Comunicações

      Activities and Societies: AEISEL - Núcleo de Informática

  • Experience

    • Alcatel

      Jan 1998 - Jan 2003

      Managing Contact Center Products and Partnerships with other companies in this market.Pre-Sales Contact Centers and Unified Communications Project Manager and Field Technician for all the Contact Center Projects of the company, in Portugal and abroad.

      • Pre-Sales Consultant - Product Manager

        May 2000 - Jan 2003

      • Technical Consultant/Product Specialist - Contact Centre Solutions

        Jan 1998 - May 2000

    • NextiraOne

      Jan 2003 - Jun 2004
      Pre-Sales Consultant - Product Manager

      Managing Contact Center Products and Partnerships with other companies in this market.Pre-Sales Contact Centers and Unified Communications

    • Datacomp

      Jun 2004 - Feb 2006
      Account Manager

      Working in the Finance market sector, selling Software and custom projects.

    • NextiraOne

      Feb 2006 - Jan 2009
      Key Account Manager

      Key Account Manager Service Providers

    • Convex

      Jan 2009 - Jan 2014
      Pre-Sales Consultant

      Business Development for Unified CommunicationsPre-Sales Consultant - Unified Communications - Contact Centre - Telepresence - Networking (Cisco, Alcatel-Lucent and Microsoft)Partnership Management: Alcatel-Lucent; Microsoft

    • Natilik

      Feb 2014 - Dec 2023

      Natilik is a specialist IT & Communications provider.As a company, our purpose is to be the confident guide for our clients; to learn, lead and transform. To assist our clients through the complex world of technology and deliver the best possible outcomes for their business. It means being brave as well as pragmatic; delivering what we say we will and ultimately becoming a valued and trusted partner.That’s why we are called Natilik, a name inspired by a group of people that guided others to achieve amazing things. Show less

      • Technology Director - Customer Engagement

        Oct 2022 - Dec 2023

      • Collaboration & Contact Centre Design Team Lead - London

        Apr 2020 - Oct 2022

      • Customer Experience Principal Architect

        Feb 2018 - Apr 2020

      • Customer Experience Practice Lead

        Jan 2016 - Feb 2018

      • Contact Centre Solutions Architect

        Feb 2014 - Dec 2015

    • ConsultingCX

      Nov 2023 - now
      Managing Partner

    • Ministry of Justice UK

      Jan 2024 - now
      Technical Architect - Contact Centre

  • Licenses & Certifications

    • AWS Partner: Accreditation (Technical)

      Amazon Web Services (AWS)
      Aug 2023
      View certificate certificate

    • UCCED - Unified Contact Centre Enterprise Design Specialist Certification

      Cisco
      Jul 2015

    • Webex Insider User Group

      Cisco
      Nov 2023
      View certificate certificate

    • Talkdesk Academy | Talkdesk Certified Professional

      Talkdesk
      Nov 2025
      View certificate certificate

    • NICE Partner Enablement Summit International 2023

      NICE
      May 2023
      View certificate certificate