Garrison Smith, CPM, EMBA

Experience

• 

  Delta Technology

  Jun 1998 - Nov 2009

  • Operations Engineer

    Mar 2004 - Nov 2009

  • Network Engineer

    May 2000 - Mar 2004

  • Service Desk Specialist

    Jun 1998 - May 2000
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  Delta Air Lines

  Sept 2009 - Nov 2021

  Technology Manager

  Strategic Technology Leadership: Spearheaded the development and execution of technology strategies aligned with business goals, driving innovation, and ensuring optimal resource allocation.Team and Project Management: Directed cross-functional teams of engineers, developers, and IT professionals in delivering complex projects on time and within budget, fostering collaboration and enhancing productivity with the individual business units that comprised the Operations Customer Center.Technology Roadmapping: Created and maintained a comprehensive technology roadmap, identifying emerging trends, evaluating new solutions, and implementing scalable architectures to future-proof the division's IT infrastructure. The highlights being virtual desktops, mobile strategy, and a more cohesive approach to data metrics. Risk Mitigation and Security: Managed compliance and the implementation of robust cybersecurity measures, compliance standards, and disaster recovery plans to safeguard sensitive data (GDPR, PII) and ensure uninterrupted operations, maintaining a high level of data integrity and customer trust.Stakeholder Communication: Effectively communicated with C-level executives, department heads, and external partners, translating technical complexities into business insights, fostering alignment, and driving informed decision-making. Show less

• 

  OnSolve

  Nov 2021 - now

  Product Manager

  Product Strategy: Led end-to-end product lifecycle for a critical communication software product line, defining and executing a cohesive roadmap that catered to diverse customer needs while aligning with the company's overall vision and objectives.User-Centric Design: Advocated for user needs by translating feedback into actionable insights for the design and development teams, ensuring an intuitive user experience that boosted adoption rates and customer satisfaction.Cross-functional Collaboration: Orchestrated seamless collaboration between design, engineering, and sales, facilitating clear communication, prioritization, and efficient product delivery while maintaining a customer-centric focus.Market Analysis and Insights: Conducted in-depth market research, gathering customer feedback and competitive intelligence to identify trends and opportunities, resulting in data-driven product enhancements and new feature launches.Adaptation and Iteration: Regularly reviewed and adjusted the product roadmap based on real-time feedback, changing market conditions, and evolving customer requirements, ensuring the product line remained relevant and competitive in a dynamic industry. Show less