
Jenna Voos
Customer Service Worker

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About me
School Counselor at BYRON-BERGEN CENTRAL SCHOOL DISTRICT
Education

West Babylon High School
2005 - 2009Advanced Regents Diploma
SUNY Brockport
2014 - 2016MSEd School Counseling, Certified K-12Activities and Societies: Chi Sigma Iota: NU Chapter International honor society for counseling students and counseling professionals

State University of New York Cortland
2009 - 2013Bachelor of Science (B.S.) Psychology
Experience

Department of Social Services
May 2010 - Aug 2010Customer Service Worker- Conducted Recertification interviews with individuals that had Public Assistance and Food Stamp Cases open- Answered Phone calls regarding monthly Benefits- Relayed messages to Case Workers when needed

ASC at SUNY Cortland
Sept 2011 - Dec 2012Food Service Worker- Prepared and stocked food bars- Checked temperatures to ensure proper conditions were met

Dr. Lewandowski, Primary Care Physician
May 2012 - Aug 2012Front Desk Receptionist- Greeted patients- Checked insurance availability- Prepared charts for appointments - Answered phone calls and questions regarding office and appointments

Imagination Station
Aug 2013 - Feb 2014Teacher's Assistant-Help provide warm, accepting environment to promote learning intellectually and socially-Supported classroom instruction as decided by the teacher-Assisted with classroom management, monitoring of behaviors, and supervision of students

Hillside Family of Agencies
Feb 2014 - Jan 2017-Implement Positive Behavioral Interventions and Supports with all students-Assisted student with Autism Spectrum Disorder with completion of school related and social tasks-Assisted with creation and implementation of token economy chart-Worked in multiple different classroom settings depending on the needs of the program-Assisted students in developing appropriate ways to manage personal distress, peer conflict, change in routine, etc.-Utilize principles of Therapeutic Crisis Intervention when necessary-Provide educational, emotional, and social support for emotionally disturbed Show less
Administrative Assistant
Jun 2015 - Jan 2017Behavior Support Specialist/ 1:1 Aide
Feb 2014 - Jan 2017

The College at Brockport, SUNY
Aug 2015 - Dec 2015Practicum Student- Met with 10 college students on bi-weekly basis-Conducted an intake, diagnostic assessment, lethality assessment, and on-going emotional support as needed- Implemented interventions including progressive muscle relaxation, mindfulness training, and psychoeducation-Worked with clients whom demonstrated/discussed symptoms of anxiety, alcohol use, domestic abuse, depression, etc.

Caledonia- Mumford Middle/High School
Jan 2016 - Dec 2016School Counseling Intern-Meet with students individually to discuss emotional their needs-Meet with grade level teams to determine at-risk students and discuss possible interventions-Assess completion of individual goals of student's receiving counseling-Discuss student's career goals and establish necessary steps to achieve goals-Worked with students regarding self-esteem issues, suicidal ideations, social skills, academic concerns

The Center for Youth Services, Inc.
Jan 2017 - Aug 2017Crisis and Prevention/ Intervention Specialist- Stationed at local elementary school- Respond to crisis calls within the school- Implement individual, and small group workshops aimed at helping students develop social/emotional skills- Collaborate with faculty, students, families to determine appropriate interventions for youth

Holy Cross School
Aug 2017 - Aug 2019Elementary School Counselor
BYRON-BERGEN CENTRAL SCHOOL DISTRICT
Aug 2019 - nowSchool Counselor
Licenses & Certifications

Lifeguard Certification
American Red Cross
CPR/ First Aid
American Red Cross
Honors & Awards
- Awarded to Jenna VoosChapter Leadership Award for Alpha Sigma Alpha SUNY Cortland Apr 2012
- Awarded to Jenna VoosOutstanding Student Leader Award SUNY Cortland Apr 2012
Volunteer Experience
Group and Individual Mentor
Issued by Family and Counseling Services on Sept 2011
Associated with Jenna Voos
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