Sven Van Staden

Experience

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  Domino's

  Apr 2015 - Sept 2015

  Customer Service Representative

  Main Objectives :-Main role of this position was to take all incoming orders via phone or face-to-face for customers.-Cash handling for transactions & control of til.-Maintain high standard of customer service.-Resolve any issues with customers that weren't fully satisfied with our products.-Upkeep and clean of store to ensure health & safety was followed accurately

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  HCL Infosystems Ltd.

  Sept 2015 - Jul 2016

  Customer Service Executive

  Main Responsibilities :-Contacting potential Pre Pay customers to offer Bill pay deals available to their individual needs and desires for the Contracted Network at the time.-Provide all customers with accurate information and assist with any outstanding queries.-Meet day-to-day quotas in regards to sales and upgrades.-Work in a face paced environment and be in contact with with 50+ customers daily

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  PPG Industrial Coatings

  Jul 2016 - Jul 2018

  Sales Assistant

  Main Duties-Provide customers with clear and accurate information regarding paint.-Drive sales up throughout the year in order to hit daily targets-Build relationships with potential new accounts.-Negotiate prices for certain customers regarding large orders.-Lone work in store(s) for periods over 9 hours. -Orchestrate Stock location for stores to drive sales for new products and to efficate colleagues.-Merchandising our products into their external stores i.e Woodies.-Contact all Southern Ireland stores to get updates on sales -Cash handling/In control of Til in store.-Ensure Petty cash and Til float was accurate.-Fill in bank lodgements-Stock handling. Order stock twice a week to maintain levels in-store.-Participate in 6 month stock takes.-Clean and maintain store(s) for hygiene and attractiveness to consumers.-Clean and top up machinery daily. Show less

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  Accenture

  Jul 2018 - Jul 2019

  Marketing and Advertising Expert of Facebook, EMEA Market via Accenture

  Client Consultation & Support: Provided tailored advice to average 50 small and medium-sized businesses weekly, driving significant revenue growth through optimized advertising campaigns.Educational Outreach: Educated clients on best practices for campaign creation and optimization, resulting in enhanced brand awareness and increased sales.Performance Analysis: Monitored key performance indicators, providing actionable insights to improve client campaign outcomes and ROI.

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  Softcat plc

  Jul 2019 - Sept 2020

  Account Manager

  -Drove Revenue and Margin through my targeted account base,Achieving 130% of target 5 months prior to deadline-Effective prospecting & Cold calling 30-60 accounts daily leading to new business opportunities;-Strategic and tailored approach targeting prospects leading to a high conversion rate;-Negotiated with internal teams, partners, vendors, distributors and customers daily;-Exceeded the highest standard of account management and customer service;-Established strong relationships with customers and partners through good rapport;-Managed a creative Kit-Kat project to generate conversations with customers;-Delivered technology solution demos and influencing wider strategic approaches while engaging technical resource when required; Show less

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  Google

  Feb 2021 - Sept 2022

  Account Development Representative- Google Cloud | TTEC at Google

  Client Engagement & Relationship Building: Developed strong relationships with over 200 C-suite clients across various industries, ensuring personalized strategies.Lead Qualification: Proficiently Qualified both inbound and outbound leads, nurturing these into established customers.Results-Driven Sales: Achieved and surpassed sales targets by leveraging innovative outreach methods, including cold calling and personalized client engagements

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  Damson Cloud

  Sept 2022 - now

  Account Manager

  Stakeholder Engagement & Sales: Maintained strong client relationships, proactively managed account renewals, and consistently exceeded customer retention through effective promotion of Google products and tailored client outreach.Strategic Planning & CRM Implementation: Developed strategic sales plans, led CRM system enhancements, and created compelling campaigns to drive successful contract renewals and upselling opportunities.Contract Negotiation & Process Optimization: Negotiated contracts, reviewed legal structures for streamlined operations, and developed SOPs to enhance workflow efficiency and reduce administrative overhead.Client Presentations & Data Analysis: Delivered impactful presentations on Google Workspace, increased client engagement through targeted campaigns, and provided actionable insights from data analysis to optimize client performance. Show less