Faith Manthi

Experience

• 

  Electrorserve limited

  Jan 2019 - Mar 2019

  Admin assistant and accountant

  Provided administrative support to the accounting department.Maintained and manage office administrative expenditure.Maintained, verified and rectified customer balances in accounts receivable records.Corresponded with customers having long overdue and delinquent balances.Checked and verified vendor bills before making payment advice.Maintained and managed inventory control of materials and supplies.Maintained bank deposits and check payment records.Reconciled bank records with bank statements.Provided accounting and administrative support to external audit teams.Integrated administrative and accounting functions smoothly.Answering and directing phone calls to relevant staffScheduled meetings and appointmentsTook notes and minutes in meetingsOrdered and took stock of office suppliesBeing a point of contact for a range of staff and external stakeholdersPrepared documents for meetings and business tripsProcessed and directed mail and incoming packages or deliveriesGreeted and directed visitors and new staff to the organisationWriting and issuing emails to teams and departments on behalf of teams or senior staffResearched and booked travel arrangements for staff membersFound ways to improve administrative processes Show less

• 

  THE BAKERS CORNER

  Jul 2019 - Jul 2021

  Cashier and sales assistant

  Greet customers as they arrive at the bakery.• Ensured that a bakery attendant is available to serve customers.• Responded to customers’ requests in the absence of an attendant.• Assisted customers in choosing items according to their tastes.• Punch chosen items into the system.• Provided customers with price information.• Processed cash and credit card transaction.• Tendered change and receipts.• Balanced cash registers at the end of the shift.• Checked cash levels, and handle discrepancies, such as missing or excess cash.• Ensured that the cash drawer is accurately balanced at the end the day.• Performed daily bank deposits.• Offered samples to customers in order to get them to make extra purchases.• Ensured that proper food safety guidelines are followed.• Performed bakery work for example, food rotation and preparation.• Cleaned and maintained bakery areas such as displays and cash counters.• Created and maintained an effective liaison with vendors in order to obtain timely and accurate deliveries.• Ensured that the right amount of change is available in the cash drawer.• Handled cash drawer malfunctions, in order to ensure minimum downtime. Show less

• 

  Jijenge Credit Limited

  Jul 2021 - Aug 2021

  Credit Officer

  Reviewed loan requestsAssessed clients’ financial statusEvaluated creditworthiness and risksContacted clients to gather financial data and documentationAnalyzed risks and approve or reject loan requestsCalculated financial ratios (e.g. credit scores and interest rates)Set up payment plansMaintained updated records of loan applicationsFollowed up with clients about loan renewalsMonitored progress of existing loans

• 

  Equity Bank Limited

  Mar 2022 - now

  Drive aggressive recruitment of good quality pay with equity tills and billers for the branch.Recruitment of Eazybiz clients for the branch.Ensuring that merchants are trained on the best mobile payments acceptance practices aimed at curbing fraud.Manage merchant relationships, Pay with equity & biller retention.Customer service and managing the enquiries desk.Introducing customers to digital banking platforms, offloading them from the banking hall.Assisting customers at the Cash Deposit Machine and the Automated Teller Machine. Show less

  • Relationship Officer

    Apr 2024 - now

  • Payment Officer

    Mar 2022 - Apr 2024