Erik Maristiak

Experience

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  Levi's Store Kosice

  Jan 2004 - Jul 2004

  Shop Supervisor

  • supervising of store• checking of sell of whole assortment• coordinating team of employees• cooperate with job interviews• choosing assortment of collection, goods entry, inventory and stock control

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  Macro Life Pty Ltd.

  Mar 2005 - Feb 2007

  • creating of promotion posters, flyers• creating internal company electronic newspapers• design and creation of POS works of company into all branches• immediate resolution of problems with graphic and other computers problems in case of fail of contracted design company • cooperating on checking and entering invoices into the system and consultation of invoices with supplier

  • Assistant Graphic Designer

    Jun 2006 - Feb 2007

  • Accounting Assistant

    Mar 2005 - Jun 2006
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  Keyestone Property Maintenance Pty Ltd

  May 2005 - Apr 2008

  Supervisor

  • coordinating, organizing and motivating more employers (on two independent workplaces) to reach requested works• responsibility for works which were done• independent decisions and full charge in hiring and firing employees and other personalistic relations• job interviews and selecting new employees• training of new employees• in case of absence of direct boss I was entrusted in his full representation• in case of holiday of direct boss entrusted in responsibility and organization of works and all employees on all workplaces which are in management of company Show less

• 

  AT&T

  Nov 2010 - Jun 2021

  - Ensured compliance with SLAs and contractual commitments for AT&T products and services.- Worked closely with Lead Sales while gathering, analyzing technical data and negotiating solutions with engineering teams to support proposal development for key contracts.- Cultivated trust-based customer relationships, leading to enhanced satisfaction and business growth.- Regularly engaged with customer through service review calls to ensure alignment, address concerns and track performance.- Engaged in Major Incident Management, leading root cause analysis (RCA) processes and collaborating with teams to prepare and present RCA reports to customers.Key Achievements:* Updated End-of-Life (EOL) processes, ensuring seamless transitions.* Achieved historically best results in Customer Service Experience.* Implemented Service Tracker improving operational transparency and efficiency. Show less - Provided key support to Project Managers ensuring all required equipment, services and resources were ordered and delivered on time.- Coordinated with cross-functional international teams to ensure timely and effective project delivery.- Solely responsible for sizing activities, assessing upcoming projects and determining Full-Time Equivalent (FTE) resource requirements to ensure efficient workload distribution.Key Achievements:* Recognized as the most versatile PIM supporting all regions & services. Show less

  • Senior Service Manager

    Nov 2019 - Jun 2021

  • Project Implementation Manager

    Jul 2016 - Oct 2019

  • Account Profiler

    Aug 2012 - Jun 2016

  • DTAC Implementation Coordinator

    Nov 2010 - Jul 2012
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  Kyndryl

  Jul 2021 - Dec 2021

  Senior Service Manager

  - Ensured compliance with SLAs and contractual commitments for Kyndryl & IBM products and services.- Cultivated trust-based customer relationships, leading to enhanced satisfaction and business growth.- Engaged in Major Incident Management, leading root cause analysis (RCA) processes and collaborating with teams to prepare and present RCA reports to customers.

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  Tietoevry

  Jan 2022 - Jun 2023

  Senior Service & Operations Manager for Managed Public Cloud

  - Led a cross-functional international team of 9 (Architects, Developers, Tech Specialists) as Squad Lead, ensuring optimal service delivery, enhancing customer satisfaction while driving team engagement.- Acted as a trusted advisor and key support to the Lead Service Delivery Manager, providing strategic and operational assistance to ensure seamless service execution.- Proactively managed service operations and contractual commitments, driving business growth and operational efficiency.- Hosted regular customer meetings to ensure alignment, address key concerns and drive continuous improvements.- Reported team performance to upper management, enhancing visibility of achievements, challenges and business impact.Key Achievements:* Led pre-sales efforts by persuading the customer to purchase Azure ARC automation, resulting in improved automation, cost savings for the customer and optimized internal resource utilization.* Fostered a proactive team mindset, transforming the approach from reactive to proactive.* Prevented penalties, resulting in savings of over €100,000. Show less