Mohd Arfan

Experience

• 

  BOMBARDIER

  Sept 2019 - Apr 2020

  Engineer Intern

  ● Ensured 100% compliance with aerospace standards by managing and tracking Standard PartQualification Requirements.● Reduced qualification processing time by 30% by streamlining processes with Salesforce,boosting tracking efficiency.● Enhanced data analysis efficiency by 40% by developing Python scripts to support engineeringdecisions and improve processes.● Improved project decision-making by 15% by presenting data-backed insights and actionablerecommendations during weekly team meetings. Show less

• 

  VOSKER

  Aug 2021 - now

  ●Increased response efficiency by 30% by analyzing queue data and implementing strategic scheduling across support channels.●Conducted QA assessments and performance analytics, improving agent efficiency by 25% through structured feedback and process enhancements.●Automated bi-weekly reports using Power BI, Tableau, and Python,, identifying key trends and improving operational efficiency by 35%.●Analyzed Salesforce data to identify inefficiencies, optimize workflows, and prevent system loophole abuse, improving overall process integrity by 35%.●Reduced bug resolution time by 40% by tracking issues, collaborating with Level 3 teams, and leveraging data-driven troubleshooting. Show less ● Increased customer satisfaction by 15% by providing remote technical support and usingtechnology-based troubleshooting skills to address customer inquiries effectively.● Improved service efficiency by 25% through the implementation of Salesforce CRM tools tooptimize customer interaction management.● Enhanced cross-functional collaboration by 20% through close coordination with otherdepartments, improving the overall customer experience.● Maintained a high customer retention rate by promoting company offerings with persuasivecommunication and ensuring customer loyalty Show less

  • Support Specialist

    Jan 2025 - now

  • Technical Services Specialist

    Aug 2021 - Mar 2025