Laura Metheny

Experience

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  TGI Fridays

  Jun 2017 - Sept 2017

  Hostess Server
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  TGI Fridays

  Jun 2018 - Sept 2018

  Server
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  Impact Social Group

  Jul 2018 - Mar 2019

  Customer Service Specialist

  •Managed email and text-based customer service for 30-50 clients per day to provide timely support related to accounts, subscriptions, and website issues•Resolved customer complaints, answered questions, adjusted accounts, and issued refunds/rewards to earn customer trust and loyalty•Assisted the company president with payout, troubleshooting, website design, and marketing to grow the online business from 50 clients to ~300 within 9 months•Trained and onboarded the next customer service specialist in email/text communication and social media software/strategies to provide a smooth transition for the company and clients Show less

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  Bethel Cleveland Church

  Jun 2019 - Aug 2019

  Administrative Intern

  •Organized curriculum materials, collaborated with the Bethel Cleveland team to improve programs and guest experience, and supported the staff by uploading videos, processing receipts, and entering data•Coordinated building stage sets, buying materials, designing and assembling stage sets, and painting and assembling décor for the church’s Vacation Bible School of around 300 elementary age children•Personalized around 500 cards with hand calligraphy and collaborated on décor for a women’s conference Show less

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  Rover.com

  Aug 2020 - Apr 2022

  Pet Sitter/Walker

  • Performed drop in visits, walks, and house sitting for 55+ clients and 25+ repeat clients, caring for 10-30 pets per week, and providing daily/weekly services for 10+ clients to deliver excellent care and ensure client satisfaction• Expanded client base from 0 to 55+ within 1 year through marketing and earning 5-star client reviews• Scheduled new and recurring client visits, followed client directions, and updated clients with photo and text updates throughout stays, using phone and video calls when needed• Administered medications, groomed dogs, and performed walks in rain and snow, traveling up to 100 miles/day Show less

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  IT Supplies, Inc.

  Jan 2022 - Feb 2024

  Customer Account Manager

  Guided photographers, fine artists, and graphic designers toward effective printing solutions that met both their own quality standards and the needs of their customersCollaborated with a team to manage call load, contact existing customers, and track orders from start to finish, growing the customer base by 25%Assisted the marketing team in an e-commerce site migration by testing, entering data, and tracking customer feedback in order to suggest further updates

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  Kaleo Design LLC

  Feb 2024 - Oct 2024

  Product Design Intern

  Attended client meetings, weekly standups, and design syncs to collaborate and connect with designers, gain an overview of digital products, and learn about the design processMirrored design projects to gain technical experience and practice design thinking, getting feedback from senior designers and iterating designsCollaborated on designs for social media highlights and case studies for the agency

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  THRIVE VINEYARD CHURCH

  Jul 2024 - now

  Graphic Designer and Communications Coordinator