Hani Houri

Experience

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  Banque Misr Liban

  Sept 2005 - Nov 2007

  Reconciliation Analyst

  - Maintaining bank reconciliation and ensuring all reconciliations are completed in an accurate and timely manner.- Preparing all inter branches reconciliations in relation with the main branch.- Act as a review for outstanding items appearing on the reconciliation. (Unposted items , miscoded items, incorrect numbers, bank checks errors).- Preparing customer receipts and vouchers.- Assisting daily accounting transactions/ Monitoring daily Visa Card Transactions.- Automating the reconciliation process with the use of a macro in excel. Show less

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  Fransabank SAL

  Dec 2007 - Dec 2010

  Commercial and operational services

  - Promoting and Marketing the bank's products and services in order to meet sales objectives.(Insurance policies- Car Loans - Housing loans).- Handling customer inquiries and complaints, and providing them with a large line of services. - Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts and filing paper work process.- Handling daily cash (Deposit and withdrawal) and checks including foreign payments.Teller system.- Inward and outward transfers/ Forex Transactions / Collection of Bills.- Dealing with many car dealers and keeping a good contact with them in order to promote car loans. Show less

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  BeitMisk

  Jan 2011 - Jan 2012

  Senior Customer Service Representative

  - Managing 200 prominent customers. Assisting clients with sales decisions. Achieving several sales deals.- Probing and resolving customer's complaints and problems. Ensuring timely and professional response to all complaints, requests and queries received. Proper recording of complaint. Setting complaint work policy. Serving as a liaison between the customer and several other divisions/ departments.- Escorting customers to construction site in order to assess the work progress. Advising landlords with best finishing materials to install in their units (Responsible of the homes mock up area).- Monitoring the entire collection work process. Working closely with the financial department in order to implement processes that contribute to accurate invoicing. Sending payment demand letters to customers based on monthly aging sheet. Collecting cash and bank checks.- Initiating a program format guide for a software to be used within the customer care department. Show less

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  Retail and Wholesale clothing company

  Jul 2012 - now

  Business Owner

  - Sourcing from foreign markets such as Turkey.- Negotiating prices, quantities and delivery time scales.- Sourcing suppliers by various means, and traveling to meet them and develop effective working relationships.- Maintaining a portfolio consisting of more than 1000 clients during a 6 moths period.