Syed Afaque Akhtar

Experience

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  Global Informatics

  Jun 2015 - Jan 2017

  Collection Executive

  • Attempt to locate and contact clients, primarily over the phone, in order totalk with them about their debts.• Speak to customer for negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.• Plan Course of action to recover owed money.• Negotiate payoff deadlines and payments plans.• Making up to 40-50 calls every day to chase up outstanding debts.• Tracing the skip customers by taking the help of Social Network.• Visiting defaulters at the address they have given.• Build trust with debtors.• Keep customer files updated, recording times and dates that contact has been made and noting Information that customers have received about their debt.• Research and implement effective collection techniques.• Perform all administrative duties related to ensuring office efficiency.• Always making strategies to implement in a work manner. Show less

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  Credit Link Group

  Feb 2017 - Jan 2018

  Sales Officer

  • Familiarizing with all products and services offered by our bank to customers.• Finding and approaching potential customers to offer banking products.• Explaining the features, benefits, and terms of banking products to customers.• Helping customers fill out application forms and complete transactions.• Ensuring customer satisfaction and addressing concerns.• Keeping up with market trends and competitors' products.• Using verbal and written communication skills to communicate with clients, compile reports, and interact with management.• Working with the sales team to develop strategies to increase customer purchases.• Helping to develop reasonable sales goals and collaborating with marketing teams.• Providing exceptional customer service to establish trust and retain clients.• Update and manage contact database with accurate profiles, notes, andrelevant information.• Staying up to date with financial regulations to comply with them.• Responsible for daily/monthly sales targets. Show less

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  Global Informatics

  Apr 2018 - Oct 2021

  Collections Supervisor

  • Oversee daily operations of the collections department.• Develop and implement strategies to improve collection rates.• Ensure compliance with company policies and legal regulations.• Train and mentor collection agents.• Monitor and evaluate the performance of collection agents.• Handle escalated collection cases.• Prepare and present regular reports on collection activities.• Keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.• Advice customers on their various payment options. If no payment agreement can be reached then informed customers of further actions that may be taken to collect overdue debts.• Perform restructuring & settlements on the accounts required or in client request.• Raising the letters with the help of manager.• Identify gaps in the system and recommend solutions.• Research and implement effective collection techniques.• Perform all administrative duties related to ensuring office efficiency.• Always making strategies to implement in a work manner. Show less

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  First Solution Management Services

  Dec 2021 - Jun 2022

  Credit Analyst

  • Ensure compliance with company policies and legal regulations.• Negotiate payment plans with customers.• Maintain accurate records of all collection activities.• Ensure timely and effective communication with customers.• Manage and update customer accounts database.• Stay updated on industry trends and best practices.• Advice customers on their various payment options. If no payment agreement can be reached then informed customers of further actions that may be taken to collect overdue debts.• Keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.• Perform restructuring & settlements on the accounts required in client request.• Raising the letters with the help of manager.• Research and implement effective collection techniques.• Always making strategies to implement in a work manner. Show less

• 

  Sunrise Debt Management

  Jul 2022 - now

  Collections Administrator

  • Overseeing day-to-day operations, including managing office inventory, ensuring an adequate supply of consumables, operating and troubleshooting office equipment.• Scheduling meetings, arranging travel, accommodations and preparing timesheet.• Perform clerical duties to help an organization run smoothly and efficiently.• Bookkeeping, record-keeping, and data entry into financial, personnel and legal databases and records.• Creating and tracking documents, spreadsheets and compiling reports.• Respond and manage all incoming and outgoing communication, including emails, phone calls, and letters.• Maintaining physical and electronic filing system for important documents.• Observing employee-client interactions and ensuring compliance with company guidelines.• Monitoring the performance of collection representatives and providing feedback.• Assist in the recruitment and selection of new collection agents.• Ensuring daily tasks are being planned, scheduled, and executed efficiently.• Stay updated on industry trends and best practices.• Managing priorities and overseeing the workload of the team.• Manage the collections budget and resources effectively.• Developing and managing performance management systems to track employee performance and conduct performance evaluations.• Reviews, formulates, and recommends policies and operational procedures for areas of responsibility.• Implement and monitor collection policies and procedures. Show less