Mohammed A.Osman

Experience

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  Albugaa for computer and telcommncation

  Jan 2011 - May 2013

  Techical Support Officer

  • Managing projects and coordinating flow of information with the client, contractors, our office local authorities bodies, as well as keeping an up to date documentation regarding the projects.• Responsible for the technical support of our customers in terms of networking and computer maintenance both hardware and software’s.• Resolving Internet, Network, VPN,LAN ,WAN Issues• Daily Servers Backup and monitoring• Solving all Printer & hardware problems(Motherboard, RAM etc) • Solving application issues of end users. Show less

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  Robotech Information Technology

  Dec 2013 - May 2015

  IT Technical Support

  • Providing software solutions and technical support to customers, including the development of programs . follow-up customer problems and maintains Pc’s, laptops that are working on.• Build, design and configure networks including WAN, LAN, VPN, Wi-Fi connectivity.• Providing support on data backup planning and implementation• Main responsibilities include OS Administration, data security, troubleshooting and documentation

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  Arcom Information Technology & Communications

  Jul 2015 - Mar 2016

  Senior Techincal Support Engineer

  - Provide technical support for project the municipalities of the Kingdom of Saudi Arabia election by a computerized system for recording and registration of voters and support networks and connect all centers of election to Riyadh.- User data entry for part of software and how to use

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  Al Wefaq Saudi Holding | الوفاق السعودية القابضة

  Apr 2016 - now

  Network Engineer

  • Responsible for implementing, maintaining, supporting, developing , designing and configuring (MPLS , Routers , Switches , Firewalls , SD-WAN edges , cisco SD-WAN component .• Ensure the integrity , high availability and Security of network infrastructure to provide maximum performance for our users.• Identification and prevention of any potential issues regarding the network.• Engaging in on-call support 24/7 whenever necessary.• Network analysis and routing troubleshooting.• Communicate with ISP and track MPLS connection outages .• Maintaining the stability of the core network in our Branches .• Design our new branch network and follow all producer of connectivity to head office .• Maintained and provided support to network systems in a shared services environment.• Analyzed system, identified all security threats .• Evaluated all security controls on systems and automated patches, assisted in both internal and external audits with appropriate data.• Managed problem tickets and prepared Documentation and reports .• Managed problem tickets and prepared Documentation and reports .• Is responsible for monitoring and controlling the performance and status of security safeguards• Responsible for operating and maintaining Kaspersky Endpoint Security Manager• Conducts assessments and reports vulnerabilities; monitors their ongoing management with the operations teams• Analyze endpoint application data in real time to identify potential threats, rogue systems, vulnerabilities, unauthorized devices and/or system changes, and data loss prevention. Report cyber incidents to SOC incident responders Show less