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Mark Williams

Mark Williams

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location of Mark WilliamsAugusta, Georgia, United States

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  • Timeline

  • About me

    Information Technology Specialist @ United States Department of Defense | CompTIA Security+, IT Project Management

  • Education

    • Robert Morris University

      2010 - 2011
      Bachelor of Professional Studies Web Development

      Magna Cum Laude

    • Prairie State College

      2004 - 2010
      Associate of Applied Science Information Technology

      Activities and Societies: Phi Theta Kappa Magna Cum Laude, Bi-Laws Committee

    • United States Army

      2009 - 2009
      Certificate in Windows 2000 Administration and Install, Level II Systems Administration and Install

    • Thornton Township High School

      1977 - 1981
      High School Diploma General

      Activities and Societies: Gospel Choir, Concert Band High School student

    • DeVry University

      1987 - 1989
      Digital Electronics Technician Diploma Digital Electronics

      Electronics Technician

  • Experience

    • AT&T Services, Inc

      Sept 1999 - Nov 2009

      • Redesigned the middleware intranet website to provide user-friendly navigation.• Managed online client user guides for 15 client applications and ensured all projects were completed before the due date. • Managed network connectivity for 1,000 users in addition to providing network diagrams using Netviz and Visio applications.• Generated solutions for faster MTTR (mean-time-to-repair) for customer circuits on the Vantive Metrics Team.

      • Technical Writer

        Jan 2006 - Nov 2009

      • Network Engineer

        Sept 1999 - May 2006

    • United States Army

      Jul 2002 - Dec 2006

      • Coordinated the overall operations of the helpdesk and network outages while simultaneously providing network support to regional projects and conference meetings.• Ensured overall army security policies and procedures were adhered to for 100 users • Oversaw the daily operations of two satellite post offices to include financial reports.• Insured timely delivery of a daily average of 1,000 pieces of mail.• Provided regular technical assistance on postal machines. First Sergeant Supervised 65 personnel and provided guidance on career counseling, training and pay issues.Increased unit attendance 10% by implementing an open door policy for morale.

      • Master Sergeant-Asst. Directorate of Information Management

        Jul 2004 - Dec 2006

      • Sergeant First Class-Postal Supervisor

        Jul 2003 - Jun 2004

      • First Sergeant

        Jul 2002 - Jun 2003

    • Prairie State Community College

      Jan 2009 - May 2009
      Jr. Web Developer/Internship

      • Analyzed incoming website traffic using Google Analytics to increase the targeted market and performed marketing research to compile reports for enhancement of the website.• Assisted in the development of the school’s website A-Z Index to decrease user search time for information.• Maintained the site by updating broken and dead links, and correcting misspelled words.

    • Valley Kingdom Ministries International

      Jan 2009 - Dec 2018
      Media

    • Blue Cross Blue Shield of Illinois

      Dec 2010 - Apr 2011
      IT Operations Business Analyst/Technical Writer

      • Analyzed and documented approximately 19 Enterprise and Legacy computer systems within 90 days for a data center 2.0 conversion

    • US Railroad Retirement Board

      Sept 2011 - Jun 2015

      Create new & update various applications in Microsoft Visual Studio 2008 & 2012. Create databases for implementation of new projects utlizing Microsoft Server 2012.

      • Web Developer

        Jul 2013 - Jun 2015

      • Retirement Claims Examiner

        Aug 2012 - Jul 2013

      • Mail/File Clerk

        Sept 2011 - Aug 2012

    • US Environmental Protection Agency (EPA)

      Jun 2015 - Dec 2018
      IT Specialist Data Management

      CMS - Dreamweaver, ArcGIS Data management, Sharepoint 2013, InfoPath 2013, SharePoint Designer

    • United States Department of Defense

      Dec 2018 - now
      Information Technology Specialist (Internet)

      SharePoint, IT Project Management

  • Licenses & Certifications