
Maria Sandelin
Coordinator - Shore Excurisions

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About me
Manager, Customer Service Office Nordics at CHEP Scandinavia I Customer Experience | B2B Sales and Business development I Lives in Helsinki
Education

Axxell
2008 - 2009Adult Education Guide and Tour leader
Hanken Svenska handelshögskolan
2003 - 2010Master of Science (MSc) Business Administration and Management, General
Hanken School of Economics
2003 - 2010M.Sc Management and Oganization
Experience

Long Special Services Ltd.
Jan 2002 - Jan 2009Coordinator - Shore Excurisions
The Finnish Embassy in Rome
Jan 2007 - Jan 2007Trainee
Frelance Helsinki Guides
Jan 2009 - Jan 2018Authorized Helsinki City GuideOn my spare time I enjoy working as a Helsinki guide. My passion for Helsinki and love for the job keeps me up to date within the travel industry as well the development of Helsinki. Guided tours according to guest wishes.

Finpro
Jan 2010 - Jan 2011Finpro helps Finnish SMEs go international, encourages foreign direct investment in Finland and promotes travel to Finland. Finpro is a public organization. My main responsibilities were to help with the Internationalization process of Finnish companies in Denmark, Sweden and Norway. Daily tasks were among several, market analysis within retail, HoreCa, Heavy industry and IT. Sales consulting, such as partner and customer finding for Finnish SMEs. Coordinating clients’ business meetings and event coordination. Näytä vähemmän
Market Analyst
Jan 2010 - Jan 2011Market Analyst Trainee
Jan 2010 - Jan 2010

Aurinkomatkat Oy
Mar 2011 - Jan 2012RepresentativeRepresentative for Aurinkomatkat. As a representative my main responsibilities were customer service, sales, guided tours and social media.

LEGO Group
Jan 2012 - Jan 2012Assistant Account Manager
Aurinkomatkat Oy
Jan 2012 - Jan 2016Destination ManagerAs a Destination manager I was responsible for team leading, coaching, training and resourcing. In addition to networking and PR I pursued the operational part of the destination such as; destination logistic, accommodation, sales (following up and reporting), destination financials (bookkeeping and invoices) quality assurance and customer service. As a representative my main responsibilities were customer service, sales, guided tours and social media.

NBO - New Business Office
Jan 2016 - Jan 2018New Business ManagerNBO is a fast-growing and innovative B2B sales consulting company that enables companies to increase the quality of their sales pipeline and provides support for the acquisition of new customers in demanding solution sales market. NBO helps companies to increase the quality of their sales pipeline.My portfolio consisted of both local and global companies from different business fields. My tasks include account management, project management, prospecting, target group analyses, business and operations development and sales consulting.Additionally I took care of the company well-beeing, enhance the work environment and organize fun off-work activities. Näytä vähemmän

CHEP
Jan 2018 - now• B2B sales and acquisition of new business clients in strategic market sectors.• Support to identify major opportunities and develop a sales plan to achieve targets in nominated areas of responsibility. • Business development with existing FMCG and Retail Key Account customers. • Business development and improve customer relationships with existing Key Account customers.• Analysis of customer needs and preparation of service options.• Support and advice to existing Key Account Customers.• Implementation of specific presentations on site at clients and associations.• Development of an extensive external network.• Responsible for Marketing activities in the Finnish market (supported by central Marketing resource). Näytä vähemmän
Manager, Customer Service Office Nordics
Jan 2022 - nowSales and Marketing Manager
Jan 2018 - Jan 2022
Licenses & Certifications
- View certificate

Talking to Customers
LinkedInMar 2025 - View certificate

How to Give and Receive Useful Feedback Every Month
LinkedInAug 2022 - View certificate

Performance Management: Setting Goals and Managing Performance
LinkedInMay 2024 - View certificate

360-Degree Feedback
LinkedInNov 2022 - View certificate

The 10 Pillars of Customer Experience
LinkedInJan 2024 - View certificate

Mentorloop Mentoring Champion
MentorloopNov 2025 - View certificate

Managing for Results
LinkedInMay 2024 - View certificate

Leading and Working in Teams
LinkedInJan 2024
Volunteer Experience
Vice President
Issued by HAT Helsingfors Auktoriserade Guider on Jan 2018
Associated with Maria SandelinSecretary
Issued by HAT Helsingfors Auktoriserade Turistguider on Jan 2016
Associated with Maria SandelinDeputy auditor 2010
Issued by Helsingfors Auktoriserade Turistguider (HAT) on Jan 2010
Associated with Maria Sandelin
Languages
- swSwedish
- fiFinnish
- enEnglish
- itItalian
- geGerman
- daDanish
- spSpanish
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