Mauricio V.

Experience

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  Escritorio Jurdidico Maria Teresa Riobueno

  Jan 2014 - Feb 2015

  Asistente

  • Pago de cuentas• Preparacion de Hoja ISRL• Cadeteo• Liquidaciones

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  Berlitz Venezuela

  Nov 2015 - Mar 2017

  English Instructor

  Instructor de inglés para individuos y grupos

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  Medko Inc, Venezuela

  Mar 2017 - Jun 2017

  Contador Jr

  Acccounting AssistantInvoice paymentsSales analysisTax statement preparationInventory management

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  BERLITZ

  May 2018 - Mar 2019

  English teacher workshop facilitatorBusiness communications solutionsDesigned and prepared academic curriculum for students • Facilitador de Workshops en ingles, Business communications solutions

  • english instructor

    May 2018 - Mar 2019

  • BBCS business communication facilitator

    May 2018 - Feb 2019
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  EY

  Mar 2019 - Sept 2021

  Senior engagement management support

  - Indianapolis Office Senior: Took charge of financial administration through a SAP-based system. Ensured clients received consistent service, met the needs of the US team, stayed updated on process changes, and effectively managed risks. Additional responsibilities included team performance improvement through knowledge sharing, conducting trainings, and assisting with problem-solving. Supervised project work prepared by the team, providing feedback and guidance on quality outputs.

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  5CA

  Mar 2022 - Oct 2022

  Customer Service Representative

  Attend customer queries via email, chats & phone Liase between internal and external teams as well as stakeholdersProvide customer assistance via remote network

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  Webhelp Enterprise

  Oct 2022 - Aug 2024

  Responsible for managing and ensuring that the service level agreements for various programs are met.Monitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, daily, weekly, monthly schedule adherence reportsadministers volume contingency action plans as deemed necessary and appropriate.assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.Assist with creation of metrics and targets for servicesWork closely with the operations team to analyze and help improve their delivery processesGenerate ideas for process and service improvement planningUse trends and reports to forecast requirements Show less

  • Real Time Analyst

    Jan 2024 - Aug 2024

  • Legal dispute Rep

    Oct 2022 - Aug 2024
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  AstraZeneca

  Aug 2024 - now

  Axial project analyst

  Analysing data and producing insights to optimize performance.Overseeing and analyzing potential cross dependencies between future projects in conjunction implementation of in-house S4 Hanna ERP.Providing operational support to technology project coordinators across different countries within the Az network, collaborating closely with key partners, tracking timelines.Management of RAID -risk/issue logs.Preparing, reviewing, and maintaining technical project documentation and reports.Identify and drive process improvements.Management of Status PlansFacilitation of meetings/workshopsCommunicating Plans and engagement methodologies are in place and effectively used.Work as part of cohesive Project Support team across a multidisciplinary team including vendors, offshore, inhouse delivery teams in the UK, US, India and MexicoSupport continued development of world class programme support office capability and ensure that standard methodology is reinforced. Show less