Colin Reid

Experience

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  Marine Corps Recruiting

  Aug 2007 - Aug 2011

  Tactical Data Systems Administrator

  -Planned network topography to allow for local and remote users to have access to database resources-Configured, monitored and troubleshoot Theater Battle Management Core System (TBMCS)-Configured, monitored and troubleshoot Communication Data Links System (CDLS)-Supervised the configuration of 14 Windows and UNIX based servers providing access to over 400 users-Troubleshot hardware, software, and network to minimize downtime and improve total performance-Created network site diagrams-Configured, monitored and troubleshoot multi-platform (land, air, and sea based) networks (JREAP A-C, Link-11, Link-16, Intel Links) -Tested interoperability of systems across a large geographical area between different organizations-Wrote subordinate work evaluations Show less

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  Naval Surface Warfare Center, Carderock Division, U.S.Navy

  Sept 2012 - Sept 2014

  Help Desk Coordinator

  -Help Desk lead for team that supported a client base of over 1800 users and 3000 assets-Logged service requests in ticket system as well as assign tickets to technicians based on location of user and area of expertise of technicians-Oversaw work load for 5 desktop technicians, 2 help desk Clerks-Developed IT process and staffing recommendations to maximize staff efficiency and account for organization growth -Assisted users, via telephone, email or personal visits, by responding to customer requests for assistance with information technology applications. -Interface with vendors providing IT services and infrastructure related acquisitions-Prepare user-friendly technical guides for user self-help repository-Prepared over $7 million in IT related purchase approval requests-Oversaw on-boarding of new Cyber Security Workforce Employees-Interfaced with Navy/Marine Corps Internet Activity Contract Technical Representative for command, serving as department point of contact.-Oversaw 8 Information Technology summer interns-Created detailed system/network diagrams for analysis by higher Department Of Defense organizations Show less

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  Bureau of the Fiscal Service

  Sept 2014 - Sept 2015

  IT Specialist

  Local Area Network Administrator – US Department of the Treasury-Provide daily technical support to system users in all aspects of the local area network including hardware, software, network and permission request.-Maintain operational status of the local area network to ensure the confidentiality, integrity, and availability of systems, networks, and data.-Monitor service desk tickets assigned to site technicians; reassigned as appropriate.-Oversee Local Site Active Directory Organizational Units.-Oversee network file share group assignment and regularly audit permissions.-Provide advice and guidance to management with regards to implementation of new policies, updates and software upgrades and their effect on current production and development systems. -Interface with other IT areas to propose changes to current Group Policy settings to streamline productivity of end user support and to provide changes to give users key access to systems.-Troubleshoot compatibility issues for legacy web applications with new domain environment and provided technical guidance to users, management and software developers to resolve issues.-Dispose of information technology resources in accordance with Treasury and Bureau security policies and practices.IT Specialist (Security/ Sys. Administration) – US Department of the Treasury (special assignment)-Review system vulnerability reports-Research solutions/ mitigation methods-Develop system remediation plan in accordance with Federal and Bureau guidelines-Meet with Information Systems Security Officers to discuss findings and mitigating factors to remediate all findings.-Remediate findings to mitigate system to compliance with approved Treasury standards-Troubleshoot unprecedented issues with system encryption, user authentication, network communications and script functionality as it relates to the secure subnet and VLAN implementation. Show less

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  U.S. Department of Veterans Affairs

  Oct 2015 - Mar 2021

  IT Specialist (Network Svc./Sys. Admin.)

  -Responsible for managing the Core Systems Service Line Local Area Network (LAN) to maximize availability of its resources for all users. -Responsible for planning and coordination of the; installation, testing, operation, troubleshooting and maintenance of a variety of current systems such as Centralized Fax service, Enterprise Email Administration (the Exchange system), Wireless Systems. -Provides support on a wide variety of technical issues including operating systems support, database integrity, hardware, data communications, and data protection. -Maintaining internal campus operations on campus networks, computer systems, and data communication hardware. -Troubleshoots problems with internal computer systems, communication hardware, and networks. -Installs computer and data communications hardware and peripheral equipment. -Installs and implements operating system software. -Advises campus staff seeking IT services regarding feasibility, cost-effectiveness, benefit, government policy and hardware requirements. Aids the staff in conducting analyses of proposed services, operational practices and needs. -Maintains inventories of software and hardware at campus. -Prepares problem tracking entries/annotations, other writing assignments, and provides workload logs within specified time frames. Show less