Victoria Alberti

Experience

• 

  Palacio Duhau Park Hyatt Buenos Aires

  Apr 2013 - May 2019

  Achievements:- Improved customer satisfaction by implementing a customer service training program.- Reduced operating costs by optimizing inventory management and negotiating better prices with suppliers.Tasks:- Coordinate and manage the work of staff, including scheduling, task assignments, and performance evaluations.- Address customer requests and complaints, providing effective and prompt solutions.- Prepare sales reports and analyses to identify opportunities for improvement.- Train and motivate the team to foster a positive and efficient work environment. Show less

  • Food & Beverage Supervisor

    May 2017 - May 2019

  • Hostess

    Mar 2016 - May 2017

  • Waitress

    Apr 2013 - Mar 2016
• 

  Hotel Madero

  May 2019 - Jul 2021

  Achievements:- Enhanced client retention rates through exceptional account management and personalized service.- Consistently exceeded sales targets through effective prospecting, negotiation, and closing techniques.- Conducted market analysis that identified new business opportunities.- Established strong relationships with key decision-makers in the corporate sector, fostering long-term partnerships.Tasks:- Develop and maintain strong relationships with corporate clients, ensuring their needs and expectations are met.- Identify new business opportunities within the corporate sector to expand the client base.- Create and present customized proposals and sales pitches to potential clients.- Negotiate contracts and agreements with corporate clients, ensuring mutually beneficial terms.- Coordinate with internal departments (marketing, operations, finance) to deliver seamless services to corporate clients.- Monitor client satisfaction and address any issues or concerns promptly and effectively.- Analyze market trends and competitor activities to identify opportunities for growth and improvement.- Attend industry events, conferences, and networking functions to promote the company's services and build new connections. Show less Achievements:- Successfully organized over 50 high-profile events annually, consistently receiving positive feedback from clients and attendees.- Increased event bookings through effective marketing strategies and exceptional client service.- Reduced event costs by negotiating better rates with suppliers and implementing efficient budget management practices.- Developed and implemented a standardized event planning process.- Implemented feedback mechanisms that improved overall event satisfaction scores.Tasks:- Plan and organize corporate events, collaborating with clients to understand their needs and preferences, and develop customized event proposals.- Manage event budgets, negotiate with vendors, and ensure cost-effective solutions.- Conduct site inspections and pre-event meetings with clients to finalize event details.- Maintain strong relationships with clients, fostering repeat business and positive referrals.- Prepare post-event reports and analyses to evaluate success and identify areas for improvement. Show less

  • Corporate Accounts Executive

    Jul 2020 - Jul 2021

  • Groups & Events Executive

    May 2019 - Jul 2020
• 

  Grupo SAGARDI

  Nov 2021 - Apr 2024

  Sales & Operations Manager

  Achievements:- Increased annual revenue through the implementation of innovative sales and marketing strategies.- Reduced operating costs by optimizing inventory management and renegotiating supplier contracts.- Improved customer satisfaction scores through the introduction of a comprehensive staff training program.- Implemented a new reservation and table management system that increased operational efficiency.- Received accolades from local and national food critics for outstanding service and culinary excellence.Tasks:- Oversee daily operations of the restaurant to ensure high standards of service and quality.- Develop and implement strategies to increase sales and profitability.- Coordinate with staff to ensure efficient and seamless operations.- Train, motivate, and supervise staff to ensure excellent customer service and operational efficiency.- Handle customer inquiries, feedback, and complaints to ensure a positive dining experience.- Plan and execute marketing and promotional activities to attract new customers and retain existing ones.- Prepare and analyze reports on sales, customer feedback, and operational performance to inform strategic decision-making. Show less

• 

  JLL

  Apr 2024 - now

  Tasks:- Ensures compliance with standardized processes, policies and procedures.- Provides visibility of opportunities in processes and programs for improvements. - Optimize office layout and design to enhance productivity and employee satisfaction.- Manage office facilities and ensure a comfortable and efficient working environment.- Implement workplace policies and procedures to ensure safety and compliance with regulations.- Plan and execute employee engagement initiatives.- Monitor and manage office supplies, ensuring timely procurement and cost-effective use.- Serve as the main point of contact for employees regarding workplace issues and needs.- Develop and maintain positive relationships with vendors and service providers.- Conduct regular assessments of workplace conditions and identify opportunities for improvement.- Develops, seeks approvals, and implements plans for continuous process improvement, cost reduction and efficiency.- Supports sourcing, selection, contracting and management of providers.- Provide operational service reporting on a monthly, quarterly and annual basis and their insights. Show less

  • Workplace Experience Specialist for Argentina & Uruguay at Microsoft

    Mar 2025 - now

  • Workplace Experience Specialist at Microsoft

    Apr 2024 - now