Maude Miller

Experience

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  US Navy

  Sept 1995 - Sept 1999

  Engineman
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  Heavy Light Works/The Machine Shop

  Dec 2018 - Mar 2020

  Marketing, Social Media and Public Relations Specialist

  * Improved business image by reconstructing the website, uploading recent images of the arcade on social media, raising publicity and generating buzz* Organized open mic nights, suggested the addition of new games and a café. Worked with the non-remote staff to implement changes and change the overall look of the enterprise* Analyzed, handled and monitored all social media accounts and trends daily and updated the website weekly* Ensured branding is consistent and in conjunction with the marketing department Show less

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  Source Group LLC

  Mar 2019 - Nov 2019

  Tradeshow and Event Coordinator/Distribution Manager

  * Managed and reorganized the Distribution Department of over 10 staff members* Created a transparent environment with open communication and clear expectations, compiled all reports, reporting directed to the company owners.* Project managed multiple projects at a time, anticipated project needs, discerned priorities, and coordinated and managed team members to meet strict deadlines with quality results.* Scheduled meetings, managed calendars* Delegated and tracked the activities of teams working in geographically dispersed cities (five total) simultaneously* Managed and created databases and maintained constant communication with team leaders* Planned and executed multiple projects from start to finish, calculating budget for those traveling, planned hotels, car, staff and spending costs while onsite.* Collaborated with cross-functional teams including sales, marketing, accounting, and outside agencies to create strong working relationships with outside vendors, temporary agencies, and staffing agencies.* Coordinated, created and edited standard internal and external communications from distribution teams to customers and staff* Handled all payment processes for outside staffing agencies without glitches* Worked hand-in-hand with several storage facilities in different cities to provide teams with the materials neededNegotiated contracts with vendors, personnel and facilities Show less

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  Beads of Courage, Inc.

  Nov 2019 - Mar 2020

  Community Engagement and Special Events Coordinator

  * Improved and supervised donor relations program* Restructured, maintained and increased monthly donors utilizing Microsoft Excel and Word* Supported and tracked post-event ROI; Provided business impact, change impact, and analysis, ensured all changes are properly planned and well communicated.* Negotiated contracts for all project needs: staff, facility and vendor* Managed project deadlines and prioritized work in a fast-paced environment* Spearheaded monthly open house events and saw to their smooth running by maintaining a strong relationship with the public, outside agencies by repeatedly and effectively communicating the organization’s needs.* Participated in public speaking, peer to peer and B2B events. Communicated the mission of the organization to the public, ensuring the message was passed correctly and interest remained captivated* Organized small and large fundraising projects which generated funds, exceeded expectations and ensured that money was directed to the intended programs* Led the social media campaign by delegating the social media awareness campaign activities to qualified team members and personally engaging Facebook, Instagram, LinkedIn, and Twitter followers through engaging blog posts and photosIdentified prospective donors, cultivated, developed, and maintained ongoing communicationsPrepared and presented timely and accurate reports to the board and executive directorReputation for building long-lasting relationships and vendor/customer satisfaction through ongoing communication and innovative event solutions.Created effective internal and external electronic communication by collaborating with staff managing and planning fundraising and donor projectsDesigned and customized databases for projects suited to anticipate needs, prioritize, and meet deadlines utilizing Basecamp and Microsoft 365Managed budgets for all projects and maintained a database calculating the amount of income and the expenses Show less

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  JustMaude

  Sept 2020 - Jan 2023

  Freelance

  Collaborated with clients to understand design requirements, branding guidelines, target audience, vision, and objectivesDeveloped mockups and prototypes to visualize and communicate design conceptsCreated responsive and visually compelling websites, across various devicesUtilized HTML, CSS and JavaScript to implement and enhance website functionalitiesConducted usability testing, gathered feedback for continuous improvement of designConceptualized, planned and executed a variety of events, including conferences, product launches and corporateCoordinated logistics, including venue selection, vendor management, budgeting, timeline development, travelOversaw on-site event execution, ensuring smooth operationsImplemented post-event evaluations, gathered feedback for continuous improvementDeveloped and executed comprehensive communication strategies aligned with client organizational goals and objectivesManaged media relations, including press releases, interviews and crisis communicationsOversaw the creation and dissemination of communication materialsConducted media monitoring and analysis to assess the impact of communication effortsLed crisis communication planning and response, ensuring a proactive and strategic approachDeveloped and implemented comprehensive technology transformation strategiesCollaborated with key stakeholders to understand business requirements and translate them into technology solutionsDrove innovation by assessing current technology infrastructure, identified areas for improvement and designed transformative solutionsImplemented and integrated secure and efficient payment features into websites utilizing payment gateways and APIsDeveloped and customized payment processing functionalities, including subscription, one-time payments and invoicingConducted testing of links and payment functionalities to identify and resolve any issuesStayed updated on industry trends, emerging technologies and best practices Show less

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  Everytale

  Sept 2021 - Jul 2022

  Event Production Specialist

  Part-time contractor for Everytale, Inc. a start-up virtual events platform.* Coordinating communication between teams (events, sales, marketing, tech)* Project planning: Planned the projects/events including scheduling, budget, marketing, communication, travel, equipment rentals, editing the website, working on technical aspects of the platform to make changes, edited blogs, creatively engages clients and ambassadors* Troubleshooting the platform and helping to design additional features.* Negotiated contracts for projects Show less

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  SiteSpect, Inc.

  Jan 2023 - Dec 2023

  Customer Success Specialist

  Managed, updated and maintained CRMManaged customer success team of 12Maintained and organized all contracts, customer documentationLed planning, execution and completion of implementation projects, achieving project objectives within timelines and budget constraintsCollaborated with cross-functional teams, including sales, product development, developers, analysts and stakeholders to ensure effective communication and project alignmentIdentified and mitigated project risks, implementing proactive measures to minimize disruptions and ensure project successMonitored and controlled project budgets, tracking expenditures and optimizing financial resourcesConducted regular status meetings, provided comprehensive project reports and ensured transparent communication with all stakeholder, assessed satisfaction levels, opportunities for improvement and addressed concerns proactivelyFostered strong relationships with clients, serving as the main point of contact for account management and issue resolutionDeveloped and implemented customer success strategies to drive product adoption and maximize customer valueCreated, executed and provided training sessions and resources to clients, enhancing their understanding and utilization of the productCollected and analyzed large datasets to extract insights and patternsDeveloped and implemented data analysis methodologies, ensured accuracy, reliability and relevance of resultsDesigned and created visualizations, dashboards and reports to communicate findings to clientsIdentified trends, anomalies and opportunities within datasets to support data-driven decision-makingProvided actionable recommendations based on data analysis, contributing to business decisionsCoordinated gathering requirements, defined project scopes and objectivesManaged project timelines, milestones and deliverablesOversaw testing phases, resolving issues ensuring quality of delivered solutionsImplemented best practices and streamlined processes Show less

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  Gardner Capital

  Mar 2024 - May 2024

  Office Manager (Temporary Position)

  -Managed daily operations across two office locations in a fast-paced environment, ensuring smooth and efficient workflows- Initiated and led project planning for events, facilities management, the creation of standard operating procedures (SOPs), onboarding and offboarding processes, reporting, staff management, office management and construction projects- Supervised and coordinated a team of 4 administrative staff, providing leadership and support to enhance productivity and performance- Acted as the primary point of contact for all facility management needs, coordinating with third-party vendors, contractors, architects and staff to address and resolve issues promptly- Scheduled and managed appointments with third-party vendors, ensuring timely and effective service delivery- Streamlined and organized calendars for internal teams, improving coordination and communication across departments- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently, maintaining a high level of satisfaction among internal and external stakeholders- Fostered a collaborative and positive work environment, encouraging teamwork and proactive problem-solving among staff Show less