David Freund

Experience

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  QuakeWrap, Inc.

  Dec 2013 - Jun 2014

  Manager Social Media, Marketing Consultant

  Enhanced brand awareness through use of various social media outletsResponsible for advertising campaigns and sales lead management

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  Arizona Department of Transportation

  Jun 2014 - Jan 2015

  Business Analyst for Legacy System Replacement

  Determined functional requirements and logged requirements in MSFT Team Foundation StudioAnalyzed business operations and used UML to model system process improvementsPresented desired process improvements to stakeholders within the State DOT

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  BlueCross BlueShield of Arizona

  Jan 2015 - Jul 2015

  Provider Portal Product Specialist for E-Channel Team

  Managed the product development life-cycle process for Provider Portal web products Used wireframes, mockups, prototyping and usability studies to model UI/UX Provided effective design feedback thereby optimizing front-end user experience

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  NuHome

  Aug 2015 - Jun 2016

  Salesforce Administrator, Call Center Software Database Administrator

  Administered both Salesforce and BrightPattern Call Center SoftwareManaged daily transmission of leads both internally and externallyProvided lead generation analytics and custom reports to the CEO and the executive team

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  MK Partners, Inc.

  Nov 2016 - May 2017

  Implementation Specialist and Sales

  MK Partners is a Salesforce Silver Level consulting partner and is regarded as an industry leader in cloud consulting, focused solely on delivering great user experiences. I have a passion for technology and providing customers with the highest quality support. At MK I am involved with providing CRM users with project scoping, implementation support, and training.ExperienceSalesforce Administrator, Implementation Specialist, Sales

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  MK Partners

  May 2017 - Apr 2021

  Senior Account Manager and Relationship Coordinator

  ● Responsible for scoping large complex projects, developing and presenting the corresponding Statements of Work and negotiating the service contract. Managed relationships with clients, multiple vendors and Salesforce. Coordinated future upsell potentials with Salesforce while at the same time reviewing phased approaches to future work with current clients.● Virtually all the projects I scoped involved custom integrations between Salesforce and varying external systems. This required conducting discovery sessions around integration requirements with the client, reviewing API/Endpoint documentation, creating technical mapping documents and finally presenting a vision to the client regarding how we would conduct this integration and all associated costs. Show less

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  KPMG US

  Apr 2021 - Apr 2023

  Manager - Application Security and Controls - Salesforce
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  PwC

  May 2023 - now

  Manager - Cyber Risk & Regulatory - Salesforce