Pamela Patton

Experience

• 

  Stein Mart

  Jan 1999 - Jan 2015

  Associate Buyer

  Career SeparatesSelection and procurement of merchandise, which supports overall company sales volume, gross margin and turnover objectives. Provide operational support to buyers and team.Ensure timely delivery of the merchandise through consistent communication and follow-up with the vendor and merchant team. List of responsibilities but not limited to:1. Manage the markdown process, communicate variances to the buyer and am point person for the division2. Complete business recaps 3. Manage the advertising process; creating advertising prep sheets, obtain samples, attend advertising turn-ins and proofing.4. Ensure timely delivery of advertised merchandise, and communicate issues to merchant team.5. Analyze ad performance and make recommendations to maximize future performance.6. Assist in preparation for pre-market analysis to best serve our core customer7. Interact effectively with vendors and internal colleagues to achieve departmental goals Show less

• 

  Global Publishing Inc.

  Jan 2015 - Jun 2024

  Customer Relationship Management: Building and maintaining strong relationships with customers by understanding their needs, goals, and challenges.Team Leadership: Leading and managing the customer success team, providing guidance, coaching, and support to ensure they meet their objectives.Customer Onboarding: Ensuring a smooth onboarding process for new customers, helping them get started with the product or service, and addressing any initial concerns.Customer Advocacy: Encouraging satisfied customers to become advocates for the company, potentially through testimonials, case studies, or referrals.Customer Retention: Developing strategies to retain existing customers, reduce churn, and increase customer lifetime value.Feedback Collection: Gathering customer feedback to understand their experiences and needs, and using this information to improve products or services.Cross-functional Collaboration: Working closely with other departments, such as sales, marketing, and product development, to align customer success initiatives with overall business goals.Metrics and Reporting: Establishing key performance indicators (KPIs) to measure customer success and reporting on these metrics to the leadership team.Customer Education: Providing resources and support to help customers maximize the value they get from the product or service.Conflict Resolution: Addressing and resolving customer issues and concerns in a timely and effective manner. Show less ~Implement company-wide business polices, defined by specific business objectives and financial goals, established by the Chief Financial Officer, the Chief Operating Officer.~Focus & Devise strategies and formulate policies to ensure the business objectives and financial goals are met for the Virtual Assistant Department.~Responsible in part for the overall success of Eagle Virtual Assistants~Coordinate with marketing to achieve profit and return on capital~Oversee (with HR and CFO/COO assistance) the implementation of effective staffing programs to build critical core competencies and organizational values~Establish departmental organizational structure and delegate authority to subordinates~Lead the department towards objectives, meets with other executives and reviews results of business operations~Ensure open and effective lines of communication are used within and between organizational departments and functions~Help teach Implementation Power Days boot-camp where students can learn more about our DREAMS platform and tips on managing their Virtual Assistants Show less A pro-active professional who can use her marketing know-how, combined with the latest sales automation tools to help her clients convert opportunities into sales. A proven track record of successful projects from initial concept through completion. High energy, results-oriented leader recognized for innovative online tactics and strategies for customer acquisition and retention. Talent for building cohesive teams with strong problem-solving skills, able to manage time-sensitive projects. Proven success and rewarded for developing implementing and managing social/new media campaigns resulting in increased customer engagement and acquisition. Show less

  • Director of Customer Success

    Feb 2023 - Jun 2024

  • Virtual Assistants Director

    Jun 2016 - Jun 2024

  • Marketing Project Manager

    Jan 2015 - Jun 2016