Andrew Wonnacott

Experience

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  Dan Air

  Jan 1992 - Nov 1992

  Cabin Crew

  At the time, Dan Air was the largest independent airline in Europe before being purchased by British Airways. My role was to be onboard for safety and to provide the best inflight experience through excellent customer service on short haul scheduled and charter flights. Perform pre flight checks of emergency equipment, galley preparation and the service of food beverages and tax free sales.

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  Monarch Airlines

  Jan 1993 - Oct 1993

  Seasonal Cabin Crew

  This was a temporary role after being made redundant from Dan Air. Working on short haul charter flights to European holiday destinations involving teamwork, initiative and motivation.

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  CALEDONIAN AIRWAYS LTD

  Feb 1994 - Oct 1994

  Seasonal Cabin Crew

  Caledonian Airways at the time was the charter airline of British Airways and I flew on short, medium and long haul routes. Primarily onboard for passenger safety, other duties included preflight checks of emergency equipment, galley preparation and the service of food, beverages and tax free sales in various currencies.

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  KLM

  Feb 1995 - Apr 1998

  Inflight Supervisor and Onboard Line Trainer

  As an Inflight Supervisor, it was my job to ensure all cabin crew were competent to fly according to company and CAA requirements by way of a pre flight briefing. Onboard the aircraft making sure all crew delivered a high standard of customer service as expected by myself and the company and the customer even though the flights were European and a full cabin service. As an Onboard Line Trainer, it was my duty to fly with new entrant supernumerary crew after their classroom training. I had to be confident that all the skills they had learnt beforehand were sufficient to enable them to complete their cabin crew training. Show less

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  Japan Airlines

  Apr 1998 - Aug 2017

  Senior Cabin Crew Base Instructor

  My role played a critical part of the Cabin Services department managing a multi cultural Cabin Crew workforce. I assist the department head in managing career development as well as providing advise and guidance to cabin crew on operational and non-operational issues. I play a leading and decisive role in handling sensitive situations with a high degree of empathy and act as a role model of outstanding service. I make informed decisions based on available data and best practice and keep Cabin Crew Management informed for their follow up. I act as the first point of contact for crew, manage issues either to complete resolution or to a stage where it can be handed-over to the relevant department.I help develop, deliver and evaluate learning skills and techniques and manage and produce training syllabuses. I identify learning needs and abilities, input development into training needs and support the design and development of training solutions. I also support the development of crew knowledge, skills and behaviours by using a range of training and delivery methods and styles to promote and facilitate learning. As a role model, I ensure that myself and my colleagues all give the best onboard experience and are competent to fly. On the aircraft I always lead by example, coaching, guiding and developing crew to their full potention by communication, constructive feedback and my inspiring management skills. On the ground I work alongside the Cabin Crew Manager and I may deputise in his absence. Undertaking fact finding investigations, liaising with the scheduling department as well as checking crew uniform standards before flight duty. It is essential that all crew are fully motivated to ensure that all customers receive a happy and comfortable flight. I make up an important part of the management team and as such, I am expected to make key decisions to get the best out of the team to the benefit of the company. Show less

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  NORWEGIAN AIR UK LIMITED

  Sept 2017 - Jan 2021

  Long Haul Cabin Crew

  I was employed by Norwegian /Osm Aviation on long range international flights working in both the Premium or Economy cabins.Main duties are to attend a pre-flight briefing, during which we are assigned our working positions for the upcoming flight, flight details, the schedule and if there are passengers with any special requirements and of course managing safety, security and first aid knowledge.Once on board I carry out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy and that all meals and stock are on board. Assist with the boarding of customers and directing them to their seats. Informing them of the B787 safety procedures and ensuring that all hand luggage is securely stored and seat belts and galleys etc are secure prior to take-off;Make announcements on behalf of the pilot and answering passenger questions during the flight;Driving ancillary revenues by selling upgrades, duty free and snacks helping the company with their financial targets.Serving meals and refreshments to passengers and delivering snacks and drinks which have been ordered through the interactive computer system.Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations and giving first aid to passengers where necessary.CCA, Medical and US Visa all current. Show less

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  John Lewis & Partners

  Nov 2020 - Jan 2021

  Selling Partner

  To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business especially during a global pandemic. Being passionate about giving great customer service and always willing to go one step beyond. Christmas time is fast-paced and dynamic for retail, so I've enjoy a variety of tasks whilst working as part of a supportive team.

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  Reed.co.uk

  Feb 2021 - Jul 2021

  Covid Test Operative

  Delivers brilliant care at test centres, responding quickly to all patients’ needs while reassuring individuals throughout the testing processConfidently performs the throat and nasal swab testing procedure in line with current clinical standards, while adhering to hygiene, Personal Protective Equipment (PPE) and NHS standardsUnderstands testing targets and goals for the test centre.Efficiently delivers the daily tasks and testing plan, including; packing up samples, stock management, completing testing administration and procedures in line with expectationsFollows the high presentation standards, and understands their legal obligations for the site to operate safelyComplies with all safety rules and procedures to ensure their own safety and that of colleagues and patients at all times Show less

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  John Lewis & Partners

  Mar 2021 - Dec 2022

  Shop Assistant

  To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business especially during a global pandemic. Being passionate about giving great customer service and always willing to go one step beyond.

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  Waitrose & Partners

  Aug 2021 - May 2024

  I am customer centric, supporting partners in delivering an efficient e-commerce operation and an excellent customer experience. Working closely with my people managers, I create a proactive working environment, with a culture of continuous learning.My role is key to the e-commerce function in the shop. My attention to detail is crucial, as I am responsible for ensuring a safe and legal operation. I’m a role role model for customer service, using my coaching skills to support partners in delivering an excellent experience, providing timely feedback to aid in their personal development. I am focused on ensuring customers get the items they want on time through overseeing the picking operation, be the first point of contact for customer queries in store, using my initiative to resolve queries and put the customer at the centre of decision making. Show less

  • Customer Experience Team Leader

    Sept 2023 - May 2024

  • Retail Team Leader

    Nov 2022 - May 2024

  • Delivery Service Ambassador

    Aug 2021 - Dec 2022
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  Sainsbury's

  May 2024 - now

  Customer and Trading Manager

  • My main role of a Customer and Trading Manager at Sainsbury’s is to take charge of a team of store colleagues with the purpose of ensuring that the branch performs well.• I am in charge of promoting a great customer experience for all who visit the store, and must ensure that this approach is instilled in all of my colleagues. • I must coach other staff to work well with customers and support them towards this end in their growth and development.• I must always be proactive when working to ensure that my store – and my team – performs to the highest standard. I must always try to think of new methods to improve the quality of the branch.• Being motivated to drive sales and find new opportunities to do so.• I train staff as well as regularly working on promoting and improving the business.• As the leader of a team, my focus must be evenly spread across all members so that each of my colleagues is performing well and providing the best possible customer experience. Show less