MUHAMMAD ZAKI

Experience

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  文思海辉

  Feb 2013 - Jul 2013

  Senior Technician

  Mainly Taking a Lead Role of supervising the testing conducted by my operators. Execute on-site testing as per customer requirement and troubleshoot when necessary, Working closely with the Senior Technicians and engineers from different teams, utilize relationships to ensure that product implementation schedules are met.I also conduct training for operators assign by my engineers in providing them adequate training materials and tools for the job.

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  Keppel FMO Pte Ltd

  Jul 2013 - Mar 2014

  Technical Support Officer

  I perform equipment calibration such as Multimeters, Function Generators and oscilloscope etc. Ensure Labs are setup to facilitate students prior to end-users instructions. Perform ad-hocs task such as supporting events setups and & perform procurement's for end-users should they require items or equipment’s that require purchasing. I'm also in-charge in replenishing components and tools for daily student’s requirement.

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  Sapura Synergy Singapore Pte Ltd

  Aug 2014 - Apr 2015

  Technical Support Executive

  Responsible for providing technical supportRespond to user support requests as they arrive in the IT helpdesk systemDiagnose and resolve hardware and software issues for end-users. Troubleshoot technical issues with company software and productivity applicationsWork with vendors and suppliers, Perform other duties related to the operations of the IT department as required.In charge of the service centre at Maris Stella High School doing unit repair & collection.

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  Dezire Technologies

  Apr 2015 - May 2015

  Desktop Support Engineer

  (Whilst assign to NCS as a Support Engineer Prior and during SEA GAMES)To ensure that the terminal used by SEA GAME Officials are functioning according to specification and role.To provide timely respond to rectify faults and problem to ensure smooth running of terminal used by SEA GAMES Official.To provide monitoring of service tickets that will be assign by Help desk.To ensure that the service rendered are complying with the required SLA..Experience Gained:Learn how to provide timely service and quick troubleshooting of fault for critical end users.Learn how to test out the SEA GAMES Application to ensure terminal compatibilities.Learn how to report faults and issues for troubleshooting purposes. Show less

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  HCL Infosystems Ltd.

  Jun 2015 - Nov 2018

  Engineer

  Assign as a roving engineer of multiple sites in Immigration & Checkpoints Authority of Singapore. (ICA)Provide Level 2 and Level 3 operational and technical support to users via telephone, or by attendance to users at their place of work.Resolve Incidents and Problems associated with End User Computer Equipment and Software, and provide break/fix support, advice, and assistance to Users. Coordinate efforts with Third-Party service and maintenance providers as necessary to keep Equipment and Software in good working order, following the authorized warranty and repair authorization process.Perform proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they occur.Perform all tasks associated with Desktop operation to meet SLA and additional responsibilities Monitor recommended and required corrections to Software from Third-Party Vendors.Install supplied corrections and patches provided by the in-house agency to all approved Software as necessary Show less

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  Genpact

  Nov 2018 - Sept 2022

  Process Developer

  Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and act to apply the appropriate policy with high quality, speed, empathy and accuracy.Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.Investigate, review and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.Provide insights to stake holders to improve Developer Operations Policy Compliance Guidelines. App Reviews, Testing & Building test cases is an added responsibility. Show less

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  Unizen Technologies Pvt Ltd

  Nov 2023 - now

  Desktop Support Engineer

  Led end-to-end planning and execution of technology refresh initiatives, ensuring seamless integration of updated systems.Conducted thorough assessments of existing infrastructure, identified outdated components, and formulated comprehensive upgrade strategies.Collaborated with cross-functional teams to manage project timelines, allocate resources effectively, and minimize downtime during tech refresh implementations.Documented changes, created detailed project reports, and provided user training to facilitate a smooth transition to updated technologies.Implemented security best practices during tech refresh processes to enhance overall system resilience. Show less