Mark Herman

Experience

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  McMaster-Carr

  Dec 2003 - Aug 2010

  Technical Sales Consultant/ Receiving Checker

  Technical Sales ConsultantField technical product calls from the in-house sales desk, research problems and reply to customers in a timely manner. Communicate with suppliers for expediting shipments. Researching of new products and compile reports for supervisor. Educated and motivated new employees on departmental procedures and product knowledge. Receiving CheckerReceived merchandise from outside suppliers and prepare items for warehouse storage. Expedition of special orders for customers. Maintained and exceeded quality control standards. Assisted in the design and testing of new flow receiving system to be implemented in a new facility. Show less

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  The Residence at Forsgate

  Aug 2010 - Feb 2013

  Director of Environmental Services

  Responsibilities included managing the Maintenance, Housekeeping, and Laundry staff and services for a 150 bed Assisted Living facility. Effectively managed the preventative maintenance of HVAC systems, plumbing issues and new resident move ins. Represent the Residence in dealings with OSHA, Fire Marshall and negotiation of contracts with outside vendors. Successfully planned and forecasted budgets and payroll, reducing expenditures by over 20% in the first year.

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  Haddad Brands

  Jul 2013 - Jul 2015

  DC Quality Assurance Manager

  Distribution Center Quality Assurance ManagerDirect a staff of 25 in the inspection of inbound soft goods. Communicate with overseas manufacturers about production issues, including packaging and quality. Daily interaction with issuance of manufacturing claims. Coordinate and support on-site audits of product, conducted by external providers and upper level management. Assure ongoing compliance of shipments to customer standards. Investigate charge backs issued by customers for non-compliance issues and coordinate with warehouse production for adjustments to procedures. Design and issue compliance procedural paperwork for the warehouse. Contact customers for compliance waivers.Replenishment ManagerOversaw production floor of 80 to 100 employees in an EDI pick/pack operation. Responsible for all aspects from warehouse rack picking, staging of ordered batches, to closing out orders for shipping. Maintained daily production counts and prepared work assignments. Show less

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  Barnes & Noble, Inc.

  Jan 2016 - Jun 2019

  Operations Supervisor
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  Maple Holistics

  Oct 2019 - now

  Warehouse Manager