Audrey V.

Experience

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  California Rehabilitation Equipment

  Jul 2008 - Feb 2009

  Office Coordinator

  - Managed all incoming phone calls and worked independently for a durable medical equipment company- Prepared and submitted pre-authorization request documentation to insurance companies

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  Sierra Cosmetic Dental Center

  Feb 2014 - Apr 2016

  Treatment Sales Coordinator, RDA

  - Carefully evaluated needs, verified benefits, and calculated estimates, ensuring a patient-focused treatment plan- Responsible for writing and editing all office correspondence - Led daily and monthly staff meetings - Responsible for attracting and interviewing job applicants, which resulted in quality, long-term employees- Wrote three extensive employee training manuals- Direct patient care

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  Nevada Occupational Health Center

  Sept 2016 - Jun 2017

  Insurance Collections Specialist

  - Created and maintained system for monetary collections from worker’s compensation insurance, resulting in a high percentage of payments on overdue accounts- Wrote the manual on reception protocol and trained new employees, strengthening moral and customer experience consistency- Assisted patients with appointment paperwork and injury triage- Answered all incoming clinic phone calls- Successfully managed inventory orders and prevented deficits in product

• 

  BSM Consulting®

  Nov 2017 - Jun 2018

  Administrative Assistant

  - Autonomously managed the nationwide Telephone Mystery Shopper Program for plastic surgery and medspa providers; organized all callers in Excel document, wrote and edited caller entries, and reviewed the collated reports. This program offered providers with an evaluation of their current performance and insights of best practices on how to improve phone sales and elevate their level of customer service during the first point of contact.- Updated and corrected all PowerPoint presentation media for the company’s Allergan consulting division- Provided exceptional account management and administrative support to consultants and medical practices Show less

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  Starbucks

  Sept 2018 - Mar 2022

  Retail Shift Supervisor

  - Ensures all team members are providing excellent customer service and product quality, leading to consistently increased customer satisfaction scores and increased patronage at our location- Builds positive relationships with frequent customers over a period of three years to maintain customer base- Thrives in developing strategies and training to lead my team in a fast-paced work environment- Actively participates in competing with other stores to achieve the highest customer satisfaction scores in the district- Initiates and executes organization projects to increase efficiency throughout store Show less

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  Aaron A. Santos, D.D.S.

  Apr 2022 - May 2023

  Supervises front office administrative staff and maintains office reference materials; writing performance evaluations, creating and updating office protocol and training manuals, facilitating new employee onboarding and direct training for administrative staff.Assists with customer relations and conflict resolution.Supports manager and patient care coordinators as needed in all administrative dimensions. - Verifying insurance plans and calculating estimated co-pays-Follow up of in-process claims- Treatment planning and presenting financial plans to patients- Collections and Co-payments- Scheduling patients and answering phones

  • Assistant Manager

    Feb 2023 - May 2023

  • Treatment Sales Coordinator

    Apr 2022 - Apr 2023