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Christian B.

Christian B.

Followers of Christian B.350 followers
location of Christian B.Berlin, Berlin, Germany

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  • Timeline

  • About me

    Manager of Customer Experience at Doodle

  • Education

    • San Diego State University-California State University

      2001 - 2005
      Bachelor's Degree English Literature - Shakespeare and French/Algerian Existentialism Graduated with honors

  • Experience

    • The Princeton Review

      Sept 2006 - Jun 2021

      Control all essential aspects of the business with tasks such as scheduling course and staffing personnel to lead each course/event, revenue performance and analysis, and personnel data management. Elevated the San Francisco office from 21st to 1st place in the company in overall margin performance in first 30 months of management and raised the overall bottom line contribution by 213% in the first 16 months of managing business operations. Created scalable systems through which my business strategies and data analysis techniques were implemented by all operations employees in over thirty national offices and integrated work flows and processes into the company CRM and DMP. Show less

      • Regional Director, Western United States

        Oct 2020 - Jun 2021

      • Institutional Account Manager

        Apr 2017 - Oct 2020

      • Office and Operations Manager

        Sept 2006 - Apr 2017

    • Doodle

      Sept 2021 - now

      • Manager of Customer Experience

        Mar 2025 - now

      • Senior Customer Experience Manager Level 2

        Jan 2025 - Mar 2025

      • Senior Customer Experience Manager

        Dec 2022 - Jan 2025

      • Customer Success Manager

        Sept 2021 - Dec 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Christian B.
      MVP of Innovation VP of Institutional Operations Apr 2019 Presented in recognition of my contributions towards refining departmental processes and standards, iterating our CRM, and recommending improvements for our SaaS products to better meet user and stakeholder needs.
    • Awarded to Christian B.
      10 Years of Service The Princeton Review Sep 2016 A commendation for 10 years of excellent service to The Princeton Review.
    • Awarded to Christian B.
      Highest Bookings and Growth Award The Princeton Review Jan 2016 The Bay Area market was the top performer in a total of 31 individual markets. The management team was responsible for leading the company in both bookings growth and top line revenue contribution of The Princeton Review in 2015.
    • Awarded to Christian B.
      Operational Excellence Award The Princeton Review Jan 2015 Lead the operations division of the Bay Area market for The Princeton Review, resulting in our team beating our YOY EBITDA target by 104% and exceeding our EBITDA budget target by 92% in 2014.