Sidharth Gunnu

Experience

• 

  Minvesta Infotech Limited

  Jun 2014 - Jul 2015

  Business Analyst

  • Worked in the regional headquarters and service centre at Hyderabad. Responsible for regular updates,maintenance, and troubleshooting of Google Maps back-end.• Analysed data provided by end-users to modify, add or remove erroneous GPS and Locational data fromthe Google Maps Front-End and Back-End using Google Analytics.• Prepared reports on problem spots, identifying potentially troublesome areas, risk assessment and falsepositives on user-provided map-data.• Prepared technical documentation and reports for Senior Management so as to keep them updated andup to speed with all operations and processes.• Analysed satellite imagery to account for updates to topography, landmarks, structures and points ofinterest, as well as road and rail networks for the Google Maps Front-End and Back-End based on userprovideddata using Google Analytics.• Ensured regular and periodic updates to data sets based on user-provided data.• Maintained 95% accuracy of information during regular operations, performing ahead of the company'sother locations in southern India.• Analysed the Metrics of the Google Map Maker platform over three months, and provided insight on usertrends, which when coupled with inputs from other teams globally would lead to the system beingdeprecated.• Performed troubleshooting and problem resolution on existing configurations, while working closely withQA Teams to develop use-cases and track feature bugs.• Worked with SQL and MySQL Queries for storing and retrieving user data, map data, problem spots,problem resolution, and collated said data into tabular form for analytical processes to indicate trends andfalse-positives. Show less

• 

  Fusion Solutions, LLC

  Oct 2018 - Dec 2018

  Network Engineer

  Worked as a Datacom Engineer.• Worked with engineering team to resolve tickets and troubleshoot L3/L2 problems efficiently.• Involved in the migration of F5 Local traffic managers of LTM 5100 series to LTM 6800 series for higherefficiency.• Assisted in the migration of Cisco Catalyst 2960 Switches to Extreme Series 8000 Switches.• Proficient with F5 LTM and Cisco CSM load balancer in-between the servers inside the server farm andDMZ.

• 

  TEKsystems

  Apr 2019 - Aug 2020

  Storage Deployment Engineer

  Responsible for the planning and remote support of scheduled service activities such as hardware and software upgrades, migration activities, disc replacement, system installations, relocation and other onsite services.• Installation of new hardware and firmware on Hewlett Packard - Enterprise (HP-E) products. Specifically the 3PAR Storeserv 7000, 8000, 9000 and 20000 Series of Servers and Storage Systems.• Upgrades and Migration of Hardware and software on HP-E products.• Relocation• De-installation• Field Change Order updates• Professional communications with customers and service partners when providing remote support of field activities.• Rebooting / servicing a live in production storage array.• Ensuring all field activities are properly logged and documented at the completion of each activity.• Interfacing with internal and next level teams on problem definition and escalations as needed.• Meticulously following all documented field activity processes and procedures.• Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.• Meeting Customer Satisfaction goals. Show less

• 

  Amazon

  Sept 2021 - Jun 2023

  Business Operations Specialist

  - Assess and determine the validity of sellers applying to Amazon's marketplace.- Ensure quality of service for all sellers on the platform.- Review and analyze applications from the seller, including their product and sales lineup.- Oversee and conduct operations to drive business performance, meeting quality and service level goals.- Conduct and oversee seller and customer escalation and support processes.- Perform quality control functions to ensure high quality output.- Collaborate with multiple stakeholders to maintain successful operations.- Manage and research discrepancies in documents and information submitted for review and approval.- Maintain seller relationships by responding timely and accurately to both internal and external questions and requests for information.- Create and implement standard operating procedures and process workflows.- Publish reports via weekly metrics and provide status updates on ongoing projects.- Perform deep analysis and provide new solutions to edge cases and special circumstances to improve workflows and improve seller experiences. Show less

• 

  PepsiCo

  Jun 2023 - now

  Assistant Manager - Sales and Pricing Analysis

  • Key region of responsibilities being North America and LatAm.• Promotional data ingestion into PepsiCo's SAP-based internal systems and customer portals for trade and demand planning.• End to end contract management for current and upcoming promotions.• Updates for Trade Promotion Management events, deal sheets and new item maintenance based on promotions and price changes while involving discussions with all relevant stakeholders• Processing and reconciliations of payment and deduction invoices and monitoring of approvals from all relevant stakeholders in a timely fashion.• Communication of Risks and Opportunities to Sales, Control and Finance Teams.• Validation of tactical pricing with pricing grids for any discrepancies in accruals and invoices.• Payments and funding tracking for vendors.• Management of expectations through verbal and written interactions with internal teams that includes Sales, Finance and Control.• Ensuring the delivery of accurate and timely payment data in accordance with agreed service level agreements (SLA).• Implementation of continued improvements and simplifications of processes, improved standardization of reporting and optimal use of technologies and automation systems. Show less