Michael Heist

Experience

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  Hollidaysburg Area School District

  Jun 2004 - Jul 2006

  Technician Assistant

  - Create, implement, and complete an annual Preventative Maintenance Program for all IT related components within the School District- Assisted in replacing old IT Components- Installed/setup new PC's and PC related components- Report and update Superiors on the Preventive Maintenance Program on a weekly basis

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  Saint Francis University

  Jul 2006 - Dec 2010

  PC Technician Assistant

  I assisted with workorders submitted by faculty and staff members that required the following: - Repairing, upgrading, or installing of anything corresponding to laptops, desktops, printers, fax machines, scanners, copiers, networking, software, hardware, and audio & video components- Assisted in the maintaining and organizing the Department’s extensive inventory- Provided faculty feedback to the department

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  Springleaf Financial Services

  Mar 2011 - Jul 2012

  Financial Representative

  - Account Management: Oversight of financial accounts for a large portfolio of clients, ensuring accurate record-keeping, timely payments, and exceptional service.- Budget & Financial Analysis: Conducted comprehensive budget evaluations, expense reporting, and strategic financial planning to support client needs.- Credit Assessment & Advisory: Performed in-depth credit analysis, counseling, and approval processes, including refinancing and APR adjustments to optimize financial outcomes.- Product/Service Offerings: Successfully marketed and sold a range of financial products, including loans, insurance policies, and ancillary services.- Payment Processing & Collections: Managed cash transactions, deposits, transfers, collections - to include repossessions and foreclosures while ensuring compliance with company policies and financial regulations.- Operational & Facility Management: Oversaw office operations, including opening/closing procedures, security monitoring, and data management.- Strategic Partnerships & Business Development: Conducted outreach to local businesses to establish partnerships, drive referrals, and expand the client base.- Data Management & Reporting: Maintained organized financial records, tracked personal sales and performance metrics, and consistently met reporting deadlines.- Team Leadership & Training: Shared expertise on the company's primary operating system, providing training and process improvements to enhance efficiency across multiple branches.- Customer Relations & Communication: Delivered superior service to current, former, and potential clients while maintaining consistent communication with district employees and management.- Task Delegation & Team Collaboration: Coordinated office responsibilities, ensuring smooth workflow and execution of processes.- Confidential Information Management: Processed and verified sensitive client and dealer information with a high level of discretion and accuracy. Show less

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  Groff Tractor & Equipment

  Jul 2012 - Mar 2017

  Manager
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  J.W. Fleming, Inc.

  Jan 2017 - Jan 2023

  Provided oversight and directed all Business and Operational functions. From Order to Cash Management, procurement, to leading all departments managing overhead, building/negotiating/managing vendor contracts, accounting functions, sales management, to marketing & advertising. I regularly reviewed and analyzed sales, market trends, expenses, utilities, and costs to assist with maintaining the lowest daily cost of operation. I negotiated costs and terms with suppliers and other business partners to ensure the best deals were in place confirming our partnerships remained aligned with our goals and objectives of growth and efficiency. I developed and maintained business relationships with existing and prospective Clients to encourage business relations for future contract opportunities. I was the executive decision maker for all advertising and marketing avenues. I studied and analyzed the market to know how and where to spend our money for effective marketing & advertising needs. I led business development and constantly analyzed procedures to ensure we were exercising best practices to ensure we met our desired growth & objectives. I constructed quarterly reports for Ownership. (forecast reports, budgets, KPI's, expense reports, Company Financials). I provided an annual SWOT analysis to financial partners. I served as the Senior Project Manager with oversight of the work conducted by JWF, Inc. I coordinated project schedules and ensured an effective QC check was in place for all aspects. I developed the company handbook, all policies, and Employee Benefits to protect the organization and its employees, all-the-while ensuring they remained competitive with wages & benefits. I was responsible for Organizational compliance in safety and structural protocol. I completed Employee Performance Reviews - assessing performance, wages, vacation time, PTO, conduct, safety, attendance, as well as offered developmental material to improve professional and personal abilities. Show less

  • Chief Operating Officer

    Jan 2020 - Jan 2023

  • Business Manager

    Jan 2017 - Jan 2020
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  Bon Secours Mercy Health

  Jan 2023 - now

  AP Manager, Innovative Programs

  Primary function is to analyze and dissect current operations and workflow to identify areas of inefficiency to ultimately develop and strategically drive innovative programs enhancing processes and workflows by leveraging cutting-edge technologies. Primary skills and technologies leveraged:-KPI Metrics & Reporting-Analytics-Process Automation-AI-RPA-Microsoft Power BI-SQL-Data Validation & Integrity Analysis-Project/Program Management-Workday Suite-Hyland Onbase & Hyland Brainware-Advanced Excel-Operations Management-Development & Implementation of MBR Show less