Dmitry Derkach

Experience

• 

  Touristic company Travelland, LLC

  May 2004 - Apr 2006

  Manager of IT-division

  Administrating corporate database on 1С-Predpriyatie, defining specifications (statements of work) for software improvements, signing of contracts and maintaining base of contracts, coordinating cooperation with touristic and logistic companies. Work with clients and problem-solving function.

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  AMT BANK LLC

  May 2007 - Jan 2011

  Responsibility: organize and control the workflow of department (card issuing and acquiring, complex services for cards, salary projects, service and consultancy for clients and bank front-office);- interaction with VISA\MC, amendments and compliance, projects for BIN licensing, VMT\FastFunds implementation, bank name change, AML an so on; - card design approval, interaction with manufacturers of bank card, logistics;- development of instructions, documents and guides;- taking part in preparation 250\255 forms reporting to Central Bank and VISA Quarterly Operating Certificate;- inspecting and reconciling balances between main and processing systems;- defining specifications (statements of work) for process automation;- full cycle of dispute resolution, in charge of monitoring and disputes division’s responsibility; Свернуть - full cycle of dispute resolution VISA\MC with arbitration and compliance; - transaction monitoring using OpenWay Online Risk Monitoring, defining monitoring rules;- risk evaluation ant taking decisions to block\unblock, putting cards to local and international stop lists;- ATM network amendments registration with PS Rapida and MasterCard;- composing answers to clients and companies about dispute charges and reimbursements;- providing training and guidance about working with bank cards for selling personnel of retail companies; Свернуть Full cycle of dispute resolution VISA\MC with arbitration and compliance; - transaction monitoring using OpenWay Online Risk Monitoring, defining monitoring rules;- risk evaluation ant taking decisions to block\unblock, putting cards to local and international stop lists;- ATM network amendments registration with PS Rapida and MasterCard;- composing answers to clients and companies about dispute charges and reimbursements;- providing training and guidance about working with bank cards for selling personnel of retail companies; Свернуть

  • Deputy Head of Plastic Cards Department

    Apr 2011 - Jan 2011

  • Head of Fraud Control & Dispute Resolution Div.

    Jun 2010 - Apr 2011

  • Senior specialist of Fraud Control & Dispute Resolution Div.

    Jul 2008 - Jun 2010

  • Senior specialist of technical support

    May 2007 - Jul 2008
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  CJSC Russlavbank

  Jan 2011 - Dec 2013

  Head of Current Operations & Customer Service Div.

  Responsibility: - organize and control the workflow of division:- complex services for clients in part of bank cards: consultancy, agreements, cards transfer and recapture, overdraft initiation and service;- organize the process of issuance with 3rd party processor, transfer, storing and accounting cards;- complex services for companies with salary projects: negotiations, income evaluation, agreements, service and consultancy;- dispute resolution for VISA\MC;Additional responsibility: - Interaction with VISA\MC. Monitoring amendments to operating regulations and compliance to VISA\MC; - taking part in card products developing, defining specifications (statements of work) for improving card software;- interaction with 3rd party processor: registration of tariffs and programs, operational control, negotiations and applying software improvements; Achievements on this position:- have launched prepaid and virtual card programs: BIN’s licensing, complete programs informational forms with VISA, card design approval and manufacture, bank software improved for work with prepaid cards, took part in development of cardholder agreement, tariffs, instruction and guidance for selling personnel; - conducted and accomplished 2 separate projects of changing sponsoring banks (VISA\MC) and card base migration to one processing center: comparison analysis of sponsoring banks and functionality of their processing centers, agreements, projects implementation with VISA\MC, card base pre-migration preparation. Свернуть

• 

  International Payment System "Leader"

  Jan 2014 - Dec 2014

  Project Manager Cards and Electronic payments

  Launching prepaid card programme from the scratch - from entering VISA and sponsoring bank to organizing back-office operations and workflow.Developing eWallet leomoney.com - do marketing and tariffing. Defining business product requirements, making technical upgrade plans (functionality, design and usability). Teamlead for developers and designers. development of methods for the remote identification of customers, etc.

• 

  Russian Regional Development Bank

  Apr 2015 - Apr 2016

  Chief specialist of department working with payment systems and banks

  Responsibility: Implementation and certifications of payment products and technologies of Visa/MasterCard, interacting with payment systems and banks on business, operational and technical issues. Analysis and compliance to rule amendments of Visa/MasterCard. Compliance to format of authorization and clearing messages (MasterCard CPEP, Data Integrity programs, etc.). Participation in preparing quarterly operating certificate and member report.Achievements on this position: launch of e-commerce acquiring via 3rd party processing center, certification and launch MasterCard MoneySend, loyalty program on prepaid and world cards, other technical certifications such as upgrade to 3D secure acquiring for sponsored bank, emv mandates recertification, mchip cryptogram validation in standin, etc. Свернуть

• 

  Sberbank

  Apr 2016 - now

  Responsibility: take active part in projects to develop/improve payments products for bank cards and money transfers. Main activities – analysis of initiatives form internal business customer, work out project documentation (detailed business requirement, software integration architecture, testing and quality assurance methods, etc.). Take part in product and program testing.Lead and manager activities aimed to asses new business initiatives: define project scope and software systems involved, collection of assessments form analysts of software systems, consolidation of data on labor costs and financing, resource plan and booking. Свернуть

  • Product Owner

    Apr 2020 - now

  • Customer journey expert

    Apr 2017 - now

  • Lead analyst of transactional products development department

    Apr 2016 - now