Joya Wilmot

Experience

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  Sprint PCS

  Mar 1999 - Nov 2000

  Team Manager
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  Convergys

  Dec 2000 - Jul 2005

  Workforce Management Analyst
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  Family Dollar Stores, Inc.

  Mar 2006 - Apr 2014

  Sr. Divisional Operations Manager, Facilities Management

  Provided store maintenance and lease administration support for specific multi-state territory (approximately 1,600 to 1,700 stores). Served as operations advocate for assigned division. Managed relationships with real estate, store operations, landlords, and RVPs for assigned division. Coached and developed a facilities team of maintenance administrators, lease administration manager, lease analyst, triple net billing and invoice analysts. Developed and maintained relationships with third party vendors, landlords, and internal departments (i.e. real estate, store operations, procurement, legal, construction, etc.). Show less

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  CBRE

  Mar 2015 - Sept 2023

  Manage day to day operation of the Microsoft Campus, covering approx. 400,000 sq ft of office space, as well as a basketball court, volleyball court, driving range and two parking decks; oversee all operational services including janitorial, facilities maintenance, logistics, mail services, vendor selection and project oversight.

  • Workplace Experience Manager - Microsoft Account

    May 2018 - Sept 2023

  • Account Operations Manager - Client Services

    Mar 2015 - May 2018
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  JLL

  Sept 2023 - now

  Facilities Manager

  • Provide support and leadership to the daily operations and management of approximately 1,986,577 square feet at the CIC location, primarily. This position will also support the entire Charlotte Suburban North portfolio as needed, which is a total of app. 2.7 million SF across in 8 facilities in the Northeast area of Charlotte, NC. Oversee measurable programs for planned and reactive facility maintenance repairs for a campus. • Inspect facilities on a consistent basis. • Participate in across area facility inspections to assure consistent delivery of services. • Understand and execute notification protocols with the appropriate JLL/CPG contact or group.• Assure an effective communication protocol is in place on both the JLL and Wells Fargo with peers, subordinates, senior managers, vendors and customers. • Manage work order and invoicing processes through to completion, including vendor management via a CMMS.• Actively participate in meetings sharing ideas and solutions as may be appropriate. Show less