Yasir Javaed

Experience

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  INNOVATIVE DEVELOPMENT ORGANIZATION

  Apr 2004 - Jul 2005

  Data Entry Operator

  Demonstrated exceptional data entry skills by accurately inputting and organizing large volumes of data into the database, consistently meeting or exceeding project deadlines. Achieved a data entry accuracy rate of 99.5% to ensure the integrity and reliability of the information.Established and maintained a well-organized system for office record files, enabling quick and easy retrieval of documents. Implemented efficient filing procedures that improved accessibility and reduced search time by 30%.Proactively addressed and resolved computer hardware-related issues, troubleshooting and diagnosing problems to minimize downtime and ensure uninterrupted workflow. Successfully resolved 90% of hardware issues independently, reducing the need for external technical support. Show less

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  NiFT

  Mar 2005 - Mar 2010

  Data Entry Officer

  Successfully managed the computerized clearing system, specifically the NIFT (Bank's Automated Clearing House), for the State Bank of Pakistan and all other banks in Pakistan. Ensured accurate and timely processing of financial transactions, resulting in streamlined payment processing and enhanced operational efficiency.Efficiently managed the database system, including data entry, data verification, and data maintenance. Generated comprehensive financial reports for banks, providing accurate and up-to-date information for decision-making and regulatory compliance.Implemented a robust backup system, creating daily backups of all databases to ensure data integrity and disaster recovery readiness. Achieved a 100% data recovery rate in case of system failures or data loss, minimizing downtime and ensuring continuity of operations.Maintained excellent communication and reporting with the Area Manager, providing daily and monthly work progress files. Presented key metrics, such as transaction volumes, error rates, and processing times, to demonstrate operational performance and identify areas for improvement. Show less

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  Command & Staff College

  Mar 2010 - Nov 2015

  Network / System Administrator

  Successfully implemented and managed the Optical Fiber Access Network (OFAN), ensuring high-speed and reliable internet connectivity for over 1000+ users as an ISP (Internet Service Provider). Achieved a 99.9% uptime and minimized downtime through efficient network monitoring and proactive troubleshooting.Installed and configured Microsoft Server 2012 R2, Forefront Threat Management Gateway (TMG) 2010, and Huawei iManager U2000 (Network Management System). Implemented robust security measures and optimized network performance, resulting in enhanced data protection and efficient network management.Configured Layer 2 & 3 Huawei and D-Link switches, including Series S2300 and S5300, Series 3210, and 3620. Implemented VLANs, spanning tree protocols, and QoS configurations to ensure efficient and secure data transmission. Achieved optimized network performance and minimized network latency through effective switch management.Utilized Fiber Optics Splicing Machine (Sumitomo Electric) to perform fiber optic splicing, ensuring seamless and reliable data transmission. Conducted precise splicing and testing, resulting in low signal loss and improved network performance.Monitored and managed network and server logs, ensuring the proactive identification and resolution of potential issues. Implemented monitoring tools and strategies to ensure network and server availability, and performed regular system updates and patches to maintain security and performance. Show less

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  Albwardy Engineering Enterprises Est.

  Jan 2016 - Aug 2019

  Information Technology Project Officer

  Successfully Implemented and Integrated IPTV, CCTV, Door Access Control Systems, GRMS(Guest Room Management Systems), and Attendance Machines. Oversaw Installation, ConductedComprehensive Testing, and Ensured Proper Commissioning of these Systems, Resulting in EnhancedSecurity, Improved Operational Efficiency, and Streamlined Facility Management. Managed DataRacks and Effectively Ensured Data Center Solutions were Optimized for Efficient Operations. UtilizedExpertise in Cabling Standards and Best Practices to Deliver High-Quality Network Infrastructure.Proactively Engaged with Client's Vendors to Address and Resolve Network Issues, Ensuring ClientSatisfaction. Collaborated Closely with Stakeholders to Understand Requirements, Diagnose Problems,and Provide Effective Solutions. Installed and Managed Aruba Wireless Controllers, Routers, Switches,and Wireless Access Points, Optimizing Network Performance and Ensuring Seamless Connectivity.Configured and Maintained Network Devices According to Industry Standards, Enhancing NetworkReliability and Security. Show less

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  Ibex. Pakistan

  Mar 2022 - Oct 2022

  Domestic Customer Service Executive

  Achieved a First Contact Resolution (FCR) rate of 95% by effectively responding to customer inquiries and complaints. Utilized strong product knowledge and professionalism to address customer concerns promptly and accurately, resulting in high customer satisfaction.Implemented a comprehensive customer interaction recording system, resulting in a 20% reduction in customer escalations and improved operational efficiency. Recorded detailed information on customer interactions, inquiries, and complaints, enabling easy retrieval of historical data and facilitating personalized service for future interactions.Proactively identified and resolved complex customer issues, leading to a 30% decrease in customer complaints. Demonstrated exceptional problem-solving skills and ownership, effectively investigating and resolving customer grievances. Successfully referred unresolved matters to designated departments for further investigation, ensuring prompt resolution and maintaining customer trust. Show less