Jola Luga

Experience

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  Britanica

  Oct 2005 - Sept 2006

  English Lecturer

  Teaching English to different groups :All levels, all age groups from 11 - 45 years old.

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  MAP Marketing Research

  Oct 2006 - May 2008

  Questionnaire Designer

  Creating surveys for research purposes. Responsible for the accurate and on-time preparation and delivery of the requested questionnaires to the clients.Communication with the clients through phone and e-mail correspondence.

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  Sutherland Global Services

  May 2008 - Jan 2013

  Sr. Technical Trainer

  Conducting trainings for new hires and existing employees on OS Basics, company specific products and processes.Conducting refresher trainings for bottom performers.Creating bi-weekly Assessment Checks. Preparing Training Need Analysis from CSAT surveys and feedback from the quality team and creating training modules respectively.Measure the effectiveness of each training session.Sending and maintaining updates.Auditing interactions between employees and customers and using the gathered information as a source to improve the training modules.Contributing in Process Document Creation for Training Lifecycle.Sharing knowledge and experience with trainers in other geographies worldwide within Sutherland and weekly reporting to the client.Floor support for the employees when dealing with more complicated issues. Show less

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  Ingram Micro

  Feb 2013 - Jun 2021

  As L&D Lead:Designing and developing training and development programs based on the organization’s and the individual’s needs: • Providing “Train the trainer” programs to develop the training capacity of the SMEs• Producing training materials for in-house courses• Measure and monitor training effectivenessProviding innovative and engaging learning experiences (internal and external):• Identifying training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers• Helping line managers and trainers solve specific training problems• Estimating and tracking L&D Budget• Coordinating with external providers and internals SMEs• Creating learning and development frameworks for employees based on the 70-20-10 approach (including on the job learning and learning through networking/job rotation)• Managing and leveraging the e-learning platform by embedding online courses within the development paths of employees based on their roles (cornerstone, SkillSoft, LinkedIN Learning, Harvard Manage Mentor, FC All Access Pass, etc.)Branding of the L&D team and programs• Create and participate in initiatives which promote the services provided from the L&D team• Use and promote L&D offerings as part of employee value preposition and incentive to increase employee engagementAs HR Business Partner - supporting a client group of ~200 employees by: • Provided HR expertise and assistance• Providing Employee Relations support in alignment with the company policies and guidelines as well as applicable laws. Investigating employee relations issues and work with managers around performance management.• Ensuring client groups are structured optimally and provide appropriate career paths• Overseeing the talent management pool through the identification and assessment of talent strengths and development opportunities• Implementing HR best practices and processes such as performance management, etc. Show less

  • Learning & Development Lead & HR Business Partner

    Jan 2016 - Jun 2021

  • Learning & Development Expert

    Feb 2013 - Jan 2016
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  Musala Soft

  Jul 2021 - Jul 2024

  Training Manager
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  Qinshift

  Feb 2024 - now

  People & Leadership Development Manager