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Tom Verrooten

Tom Verrooten

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location of Tom VerrootenLimburg, Flemish Region, Belgium

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  • Timeline

  • About me

    Incident Manager Logistics at Nike

  • Education

    • Globalknowledge

      -

    • Oak3

      -

    • KSO Borgloon

      1992 - 1998

    • Provinciale Hogeschool Limburg

      1998 - 2002

  • Experience

    • Sappi Fine Paper Europe

      Nov 2002 - Feb 2013

      • IT Service Desk Coordinator

        Jan 2008 - Feb 2013

      • IT Helpdesk Supervisor

        Dec 2006 - Jan 2008

      • IT Support Engineer

        Nov 2002 - Dec 2006

    • VieCuri Medisch Centrum

      Feb 2013 - Jun 2013
      ICT Support Manager a.i.

    • IT on the spot

      Jun 2013 - Aug 2017

      • Co-Founder

        Oct 2009 - Aug 2017

      • IT Service Delivery Manager

        Jun 2013 - Mar 2014

    • Sappi Europe

      Mar 2014 - Sept 2014
      IT Service Desk Coordinator

    • BNP Paribas Fortis

      Sept 2014 - Dec 2014
      IT Incident Manager

    • Vandemoortele

      Jan 2015 - Aug 2017
      IT Service Desk Coordinator

    • Ontex

      Sept 2017 - Dec 2017
      Global Service Desk Team Lead

    • ICASA Group

      Dec 2017 - May 2018
      Information Technology Service Management Consultant

      Consultant at Nike

    • Nike

      Jun 2018 - now

      Managing(process alignment and improvement, execution, and reporting) the incident management process for incidents arising from logistic processes within Nike ELC Incident Coordination within ELC. Started as Service Manager weekend shift (X-DC) and later on Service Manager WINGS DC (Footwear DC).

      • Lead Incident Manager Logistics

        Oct 2022 - now

      • IT Incident Coordinator

        Jul 2019 - Oct 2022

      • IT Service Manager

        Jun 2018 - Jul 2019

  • Licenses & Certifications

    • ITIL v3 Foundation Certified

      AXELOS Global Best Practice

    • MCDST: Microsoft Certified Desktop Support Technician (MS 70-271 & MS 70-272))

      Microsoft

    • MCP: Installing, Configuring, and Administering Microsoft Windows XP Professional (MS70-270)

      Microsoft

    • Prince2 Foundation certified

      AXELOS Global Best Practice

    • Citrix Certified Sales Professional

      Citrix