
Karen B.
Customer Service Representative

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About me
Senior Tech
Education

University of Massachusetts Amherst
2010 - 2014Bachelor of Science (B.S.) Animal Behavior and Human Interactions, and Psychology
Experience

Tran Insurance Agency
Aug 2008 - Aug 2010Customer Service Representative- provide clients with effective service in a fast-paced environment- prepare quotes for both auto and commercial policies- report claims- handle billing and payments- serve as a translator between the client and various companies- train new employees

University of Massachusetts Amherst
Sept 2012 - May 2014Work with marmoset monkeys- handle and assist in training marmoset monkeys- collect data from behavioral tasks- assess marmoset behaviors- certified to work with non human primates- follow proper testing procedures Work with the Cognitive Lab under the Psychology department- create sound files for testing- assist in data collection- become familiar with testing procedures- certified to work with human subjects - collect and enter data- analyze artifacts- receive and keep record of all artifacts in an organized manner
Research Assistant
Sept 2013 - May 2014Research Assistant
Sept 2013 - May 2014Laboratory Assistant
Sept 2012 - May 2014

Novartis
Sept 2014 - May 2023-Facilitate meetings internally/externally with key cross-functional teams-Manage and oversee study activities, data, and reports ensuring all activities meet their deadlines-Participates in study planning, protocol writing, design, execution, and deciding timelines -Effectively communicate and update information to the appropriate teams-Ensure all staff listed on protocol is trained, certified, and operating per SOPs and policies -Able to prioritize and manage multiple studies efficiently -Train junior associates and delegate tasks-Ensure building, facilities, and study sites are in compliance -A member of multiple boards including Health&Safety and 3Rs -Organize team outings for the department based on budgets -Present at scientific meetings-Writes reports and publications with PI-Plan, execute, and identify targets in pre-clinical drug discovery -Develop tumor models-Identify toxicities and work with chemistry team to develop and optimize drugs-Formulate compounds-Proficient in complex surgical, in vivo and in vitro skills including implants, dosing, tissue collection, tissue processing, cell culture, RT-qPCR, RNA isolation -Experience with both USDA regulated animals and rodents -Manage PK outsourcing-Identify novel targets for oncology drug discovery-expertise in MAPK pathway, CDK, and mutJAK2 Show less -Responsible for managing study activities including coordinating with CROs and vendors-Facilitate meetings internally/externally with key cross-functional teams-Manage and oversee study activities, data, and reports ensuring all activities meet their deadlines-Participates in study planning, design, execution, and deciding timelines -Effectively communicate and update information to the appropriate teams-Ensure all staff listed on protocol is trained, certified, and operating per SOPs and policies -Able to prioritize and manage multiple studies efficiently -Train junior associates and delegate tasks-Ensure building, facilities, and study sites are in compliance -A member of multiple boards including Health&Safety and 3Rs -Organize team outings for the department based on budgets -Present at scientific meetings-Writes reports and publications with PI-Plan, execute, and identify targets in pre-clinical drug discovery -Develop tumor models-Identify toxicities and work with chemistry team to develop and optimize drugs-Formulate compounds-Proficient in complex surgical, in vivo and in vitro skills including implants, dosing, tissue collection, tissue processing, cell culture, RT-qPCR, RNA isolation -Experience with both USDA regulated animals and rodents -Manage PK outsourcing-Identify novel targets for oncology drug discovery-expertise in MAPK pathway Show less
Senior Scientist
Aug 2022 - May 2023Clinical Trial Lead
Sept 2022 - Oct 2022Research Scientist II
Apr 2019 - Aug 2022Scientific Associate
Jan 2016 - Apr 2019Training Services Apprentice
Dec 2015 - Jan 2016Study Support Associate 1
Sept 2014 - Jan 2016

GRO Biosciences
Apr 2023 - Oct 2023Biotechnology Project Manager-Ensure all projects are delivered on time within the stipulated scope and budget-Participate in leading the initiation and planning of a project and ensure technical feasibility-Ensure resource availability and allocation-Develop a detailed plan to monitor and track the progress of the project via trackers and Smartsheet-Coordinate with internal and external parties-Manage relationships between collaborators and stakeholders-Identify and reduce project risks-Report and escalate to upper management as and when needed-Create and maintain a comprehensive project documentation-Enter and track data into databases for live shared views-Generate reports and presentations to update all stakeholders-Familiarity in autoimmune and inflammatory diseases -Regular communication with partner CROs to ensure efficient workflow between organizations-In synergy with the project teams and leadership, managing and monitoring project resources and scope to maintain deliverables, milestones, and budget-Responsible for managing study activities including coordinating with CROs and vendors-Coordination with business team to oversee the execution of legal agreements Show less

Dana-Farber Cancer Institute
Nov 2023 - nowSenior TechMedical Oncology
Licenses & Certifications
- View certificate

Pharmacokinetics
NovartisSept 2025 - View certificate

Working with the IACUC
University of Massachusetts AmherstJan 2014 
Laboratory Animal Technologist (LATG)
AALASSept 2024- View certificate

HMX Fundamentals- Pharmacology
Harvard UniversityJun 2020 
Assistant Laboratory Animal Technician (ALAT)
AALASDec 2015- View certificate

Fundamentals of Immunology: Innate Immunity and B-Cell Function
Rice UniversityJan 2021 - View certificate

Introduction to Good Clinical Practice
CourseraAug 2023 
Lab Fire and Safety
University of Massachusetts AmherstSept 2012- View certificate

Human Research- Social and Behavioral Research Investigators
University of Massachusetts AmherstAug 2013
Volunteer Experience
Dog Walker
Issued by MSPCA-Angell on Dec 2013
Associated with Karen B.Counselor
Issued by Center for Women and Community (C.W.C) on Sept 2012
Associated with Karen B.
Languages
- enEnglish
- viVietnamese
- spSpanish
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