Deepanshu Makkar

Experience

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  E-School

  Apr 2019 - Jul 2019

  IELTS Trainer

  Assistant to Teacher◆ Guiding students in developing good communication skills◆ Proficiency in English language and communication skills as it was an English coaching Institute.

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  Compass Group Canada

  Oct 2019 - now

  Team Lead / Supervisor

  • Responsibility of managing a team of up to 10 members, maintaining and developing a communication bridge between the management and the team, for a smooth transition of the ideas along with the accountability and the responsibility of assigned tasks • Inspections and record keeping of the areas and the tasks that need attention. Using email communication to deliver the results of Inspections. • Inventory management and creating order list using excel sheets. Using self-taught excel code for vivid picture of inventory, monthly budget, schedule, and the working hours of Team for organized delivery of the daily assignments. • Helping in hiring process, currently almost all the team members at night were referred and are managed by me. Responding to all the queries and question of the team members; and escalating any issues and incidents to management for resolutions as soon as possible. Show less

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  Securitas Canada

  Dec 2021 - now

  Security Officer

  At, The Co-operators, at Security/Reception Desk, My usual daily tasks include-• Managing 50+ client interactions on daily basis, providing information and dealing with their queries with the most polite and friendly way possible. Building rapport with the guests and visitors; representing The Co-operators’ ideology of public relations. • Use of communication tools such as Outlook emailing, Microsoft Teams to convey messages and information to the designated personnel. Along with use of cloud-based calendar to keep track of upcoming events and maintain an effective schedule and timeline for most efficient performance.• Access control management and surveillance of the building as well as all the visitors and contractors/Vendors in the building via KeyScan software and cameras for the safety of everyone inside the facilities. • Record management and documentation of every activity and communication (verbal or written), in papers along with digital records in appropriate software system provided by the client. • Managing and resolving Client Service queries generated via ServiceNow and to pass along the data to the appropriate personnel for the technical resolution of their problem. Show less