Ashwin Guptha

Experience

• 

  Integration Private Automation Private Limited

  May 2011 - May 2011

  Inplant Trainee

  Done an inplant training for 2 weeks.

• 

  Stonediver,Inc

  Oct 2011 - Nov 2011

  Virtual Assistant

  Worked as an virtual assistant in Technical care department.

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  ICICI Bank

  Aug 2014 - Jul 2016

  Senior Officer (Branch Banking)

  -- Handling RTGS, NEFT, Clearing, CMS and account transfers.-- Handling of Cash transactions.-- Handling opening, closing and renewal of Jewel Loan accounts.-- Lobby management and focus towards customer satisfaction by delivering services within the prescribed time period.-- Handling of operations in compliance to rules and regulations laid by various governing bodies.-- Planning and delegating work in order to meet the optimum utilization of Human resources.-- Handling branch end operations for Assets and Liabilities.-- 5S and SOX Co-ordination and Implementation.-- Periodic Audit co-ordination – Internal and External Audit.-- In-depth knowledge of Finacle and its associated applications.-- Managing customer centric banking operations and ensuring customer satisfaction by achieving delivery and quality service norms. Show less

• 

  BNY

  Oct 2016 - Feb 2020

  -- Devising and implementing action plans for KRI and KPI breaks.-- Preparing and maintenance of various reports: KRI, KPI, query tracker, productivity tracker, Global summary break report, OFAC securities report, aged breaks reports, Error tracker and analysis. -- Primary role in control of OFAC security payments by ensuring all payments (Onshore, Pune and Chennai teams) under OFAC security are released only after obtaining necessary approvals from the control and compliance team.-- Monitoring and reporting daily BAU and sub-activities assigned to operation executives.-- Authorizing interest/principal payments posted to client accounts as a quality checker.-- Exception management: Prompt escalation to TL/Manager of all issues and risk concerns (for example: an error, a missed control, incorrect instructions) that may cause an operational error, adverse client impact and/or financial loss.-- Proactively communicate, identify and resolve breaks-- Documenting and updating the SOPs, with not just how of the process (steps to be followed to do a particular task) but also with why of the process (users of the task/upstream, downstream, importance of the task etc.).-- Business Continuity: Executing BCP plans during Pune and Chennai out as part of BCP activity.-- Performance management: Preparing skill matrix to rank the team members performance and provide operational performance feedback about associates to TL/Manager on 1x1 meetings.-- Conducting PKT (Process Knowledge Test) for every quarter in order to test the knowledge level of operations executives.-- As a Lean facilitator: identify and implement process improvement ideas.-- As a trainer: ensuring all the assigned trainings are delivered as per provided timelines (ensure governance around trainings is adhered). Individual performance of new associates is highlighted to the TL/manager on a timely basis. Show less -- Processing income (interest and principal) payments to the holders of fixed rate (includes FRB and SLGs), variable/floating rate and CMO/ABS securities.-- Reconciling receivable and payable breaks of payments from depository, paying agents & Treasury against the payments processed to the account holders.-- Handling client inquiries from account admins for various operational issues and resolving them on priority.-- Handling corporate action events like liquidation, bankruptcy and maturity payments (full calls and partial calls)-- Completion of daily activities assigned.-- Taking ownership of KRI/KPI breaks and resolving them on priority. Show less

  • Intermediate Representative (Corporate actions)

    Sept 2018 - Feb 2020

  • Operations Executive (Corporate actions)

    Oct 2016 - Aug 2018