Dheeraj Kesharwani

Experience

• 

  Jubilant FoodWorks Ltd.

  Jun 2010 - Oct 2013

  Store Incharge
• 

  Rebel Foods

  Nov 2013 - Oct 2017

  Area Operations Manager

  ● To Handle operation and Sale across MP● Coordinating With project with regards to Store layout and Opening of new Store.● Responsible for outlet Training across Region● To Adhere All employees with proper knowledge of all sop and shelf life whatever given bycompany.● To work with manager for guiding and motivating the staff

• 

  Amazon

  Oct 2017 - Nov 2018

  Assistant manager operation

  • Managed daily operational related issues for avoiding the business risk; steered implementation of Standard Operating Procedures • Administered management of transportation budget & cost estimations; managed deliveries of last mile shipments as per TAT• Tracked and evaluated Service Partners KPIs along with measurable escalations of deviations through proper matrix and took necessary preventive measures• Coordinated and controlled the last mile delivery partners regarding on time pick up & delivery against each invoiced order• Conducted RCA of failed shipment and circulated the deviation report along with recommended preventive measures• Delivered 14000 Shipment in a day with 95% deliver success ratio during Diwali peak• Attained 1000+ customer return with success rate of 98% which was best in the territory • Successfully drive project at cluster level Show less

• 

  Gojek

  Oct 2018 - Sept 2019

  Venture Lead

  • Established new business venture i.e. cloud kitchen from scratch across Indonesia; evolved the vision and strategy for the company• Created a Leadership Team (recruiting and culturally integrating people); managed team and integrated them into a community• Directed development of the core product and the technology; drove key business metrics, specially business development• Forged institutional Alliances & Partnerships; steered formation of SOPs and standardisation of processes for smooth operation• Opened 20 kitchen across Jakarta along with 3 new brands development (Box & Co, Burger Bros and Feeling Brew)• Managed revenue of 200 Million/Month IDR with an average of 1000 order / kitchen• Pioneered opening of Central kitchen and established supply chain model for delivery in kitchen from central kitchen / vendor and Contract Manufacture • Streamlined process with Finance, training, Warehouse, New Product Development Show less

• 

  Swiggy

  Oct 2019 - Jun 2020

  Cluster Manager

  Team Size = 14 Direct, 300+ Indirect Repartee | Revenue = 2 CR Achievement = Maintained Cogs for Cluster 30%, Reduced Cash Burn From 20% to 5%Key Result Areas: • Designed concept and process flow for new projects; formulated budgets covering operational cost parentage • Ensured 100% acceptance of the order and created awareness about ArP (Arrive to Pick Up) target time among the cluster teams • Worked towards reducing target time within the cluster through process improvement initiatives in order to improve ratings• Supervised availability of ingredients through regular visits, random checks on back-end reports based upon the forecasting data• Devised measures to reduce costs at unit level (cash purchases/ indent without forecast/ avoid excess manpower) • Conducted periodic reviews and gave feedback to the team to ensure optimal performance• Maintained compliance to all necessary food safety regulations in the cluster and ensured basic hygiene • Implemented innovative solutions to aid food safety in the assigned cluster; monitored safety/ risks displayed within the kitchens• Managed safety scorecard to correct the near-misses and reviewed RCA for safety while developing Corrective & Preventive Action• Identified the process improvement opportunities and implemented them for delivering better and faster output Show less

• 

  FreshToHome

  Aug 2020 - now

  Regional Manager- Operation AP & Telangana