Henry Foster

Experience

• 

  Wickedly Wonderful

  Jul 2011 - Sept 2014

  Activity leader/ Administrator

  During the summer periods for 3 years I have worked for the children's adventure holiday camp firm Wickedly Wonderful. Who run a summer long residential in Chichester and during the winter run a skiing holiday in Alpbach Austria. Additional to my activity role I worked in the office conducting general administration.- Setting up and maintaining a CRB check for the business to be used for analysing potential employees- Organising the expenditures of the business- Helping with the day to day running of the residential camp, including the ski residential Show less

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  Chichester District Council

  Aug 2011 - Sept 2011

  Work Experience

  During my business course I had the opportunity to work in the Business Development Department at the District Council office in Chichester. Here I worked for the office which specialised with helping the development of small/medium size enterprise. - Cleaning databases- Reviewing websites and leaflets- Visiting local businesses, to learn the impact that the development department has on them- Organising e-media talks with small local business

• 

  House of Fraser

  Nov 2011 - Sept 2013

  Sales Assistant

  I worked in the men's department and Superdry concession at the Chichester branch of House of Fraser

• 

  Classic Sail

  Jun 2014 - Sept 2014

  Deckhand/ Host

  During the build-up and throughout Cowes week I worked in corporate hospitality for Classic Sail, working towards my RYA day skippers licence.- Helping with the design and the content of the companies website- Promoting the business through sailing events, including Cowes Panerai Classic Yacht Challenge- Deckhand and general hospitality for corporate away days

• 

  Sanofi

  Jul 2015 - Aug 2016

  Health, Safety & Environment & Facilities

  During my Business Management degree, I had the opportunity to take a year out of my studies to work in industry. I chose a placement within the Health, Safety & Environment Department of a major international pharmaceutical company. A large part of my role included the responsibility for the development and delivery of solutions to assist in the promotion and support of the employee’s “Wellness” programme, and the development of improved HSE communications across the company.

• 

  Philips

  Sept 2017 - now

  - Leading the EU Ultrasound OTIF improvement project, focusing on improvement through 3 workstreams. Planning , Supply and IWD. - Daily fulfilment of Medical Imaging system orders for the UK & Ireland. Ensuring on-time in full delivery, from order receipt, through allocation, to final delivery, and potential returns.- Driving cost-savings actions together with colleagues from the warehouse & distribution team, to reduce the cost-to-serve for Philips.- Collaborating closely with Sales, Customer Project Managers, Global Business Services, Integrated Warehouse & Distribution, Direct-to-Business Channel Managers to resolve fulfilment issues.- Acting as the DEFOA (Defect on Arrival) lead for the UK & Ireland. Show less - Leading the deployment of the UK & Ireland Technology Maximizer upgrade program for all Imaging system - Project Managing the delivery installation and customer sign off for X-ray, Ultrasound & upgrade projects.- Managing customer expectations with the ever-changing parts supply challenges, working closely with the functional Philips team to ensure we deliver the projects on-time and in full.- Assisting with project/ demo stock reconciliations at our 3rd party warehouse BOMI, to reduce warehouse inventory costs for the business.- Daily Management through regular review of shipping logs to ensure all orders are delivered on time. Resolution of customs issues and escalating issues when needed. Show less - Owning and managing the Servicemax process for installation planning, demo management & Preventative Maintenance planning. Along with working closely with the project team to complete User Acceptance Testing sign off and design reference groups.- Leading the deployment of the engineer scheduling tool Serviceboard for the UK.- Leading the UK demo management project which looked at creating a universal demo management process to be used by all modalities, in addition to reducing the aged demo inventory by 600K.- Ensuring compliancy through assisting the team in planning Preventative Maintenance & FCO jobs within the compliancy due date.- Part of the customer service portal project team with the role of internal & external training. Responsibilities included, creating training project plan, deployment of training and updates to training through future software releases.- Designing and automating the process for the UK & Ireland engineer shift patterns up to 2026. Show less

  • Customer Fulfilment Manager

    Nov 2022 - now

  • Customer Project Manager

    Jun 2020 - Nov 2022

  • Long Term Planner (SME)

    Sept 2017 - Jun 2020